Central Station Alarm Dispatch Operator

Security Service Company; Borough of Wyre; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading security firm in the Borough of Wyre is seeking a full-time Monitoring Operator to respond to alarm events and provide outstanding customer service. Candidates should have a strong customer service orientation, effective communication skills, and attention to detail. This position offers competitive salary, health insurance, and 401(k) plan with paid vacation and holidays.

Benefits

Competitive Salary

Health Insurance

401(k) plan

Paid vacation and holidays

Qualifications

• Strong customer service orientation with a commitment to excellence.
• Good attention to detail and strong keyboarding skills.
• Effective listening and verbal communication skills.

Responsibilities

• Monitor alarms and respond to alarm events according to procedures.
• Provide excellent customer service skills.
• Attend regular training and departmental events.

Skills

Customer service skills

Keyboarding/entry skills

Listening skills

Verbal communication skills

Education

High school diploma or equivalent

Job description

Type of Position:Full-time
Hours per week:40+
Required Education or Formal Training:High school diploma or equivalent
Required Years Experience:None, but prior custmer service experience a plus
Required Licenses or Certifications:None
Job Description:SSC seeks qualified professionals with a strong customer service orientation for our outstanding, locally managed central station (5-Diamond rated by the Central Station Alarm Association). Operators on duty around the clock every day respond to customers’ residential and commercial our customers’ residential and commercial automated alarm signals.
Main Responsibilities:The monitoring operator must fully understand all signals produced by alarms and monitors. According to standard procedures, the operator must be prepared to respond professionally, correctly and immediately to all alarm events. He or she must also provide excellent customer service skills and attend regular training and departmental events.
Required Skills and/or Knowledge:Top customer service skills and commitment, with a strong work history. Strong keyboarding/entry skills are a must, with excellent attention to detail. Good listening and verbal skills are also important.
Benefits:Competitive Salary, Health Insurance, 401(k) plan, paid vacation and holidays.

Security Service Company, Inc. is an Equal Opportunity Employer.
Security Service Company, Inc. is a Drug-Free Workplace.

Applicant must complete Aptitude and Personality testing as well as pre-employment drug and background checks.

Security Service Company
Fleetwood, PA
www.SecurityBeyondPeaceOfMind.com