Central Security Operator

Travis Perkins; Northampton; On-site; GBP 29,000; Full time

Job summary

A leading company in security solutions is seeking a dedicated security operations centre (SOC) operator for its Northampton office. The role involves troubleshooting intruder alarms and CCTV systems remotely while providing vital support to colleagues and contractors. Ideal candidates will possess strong communication skills, a problem-solving mindset, and a keen attention to detail, with training provided for those with a passion for security. Join us for a fulfilling career in a critical team role.

Qualifications

• Experience in a technical support role related to security systems preferred.
• Working knowledge of intruder alarms and CCTV systems is desirable.
• Ability to document and maintain accurate records and work under pressure.

Responsibilities

• Troubleshoot technical issues with intruder alarms and CCTV systems remotely.
• Collaborate with teams to resolve complex technical issues.
• Document technical support cases and maintain accurate records.

Skills

Communication

Problem Solving

Attention to Detail

Tools

Google Workspace

Job description

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Location: Office-based - Northampton, England

Job Summary:

We are seeking an experienced security operations centre (SOC) operator to join our Central Security Operations team, responsible for remotely resolving technical issues with intruder alarms and CCTV systems, as well as supporting branch colleagues, engineers, our Security Operations Centre team and contractors with technical queries.

Key Responsibilities:

Troubleshoot technical issues with intruder alarms and CCTV systems remotely

Provide technical support to branch colleagues, engineers, and contractors

Collaborate with other teams to resolve complex technical issues

Remotely maintain the intruder alarm estate of the Group

Document technical support cases and maintain accurate records

Supporting our Security Operations Centre team with technical issues

Actively managing false alarms on CCTV and Intruder Alarm systems monitored by our in-house Security Operators

Requirements:

The successful candidate will have the following:

Strong communication skills to effectively communicate with colleagues, engineers, and contractors

The ability to work under pressure

Detail-oriented with the ability to document and maintain accurate records

Ability to work well in a team and independently

Strong problem-solving skills

Training will be provided to the successful applicant, however, experience in a similar technical support role, knowledge of intruder alarm and CCTV systems (including installation and maintenance), knowledge of Google Workspace products and GDPR awareness are desirable traits.

Salary and Benefits:

This is a full-time role, offering 42 hours per week, we have a number of shift patterns available (5am - 3pm, 9am - 7pm & 7pm - 5am) on a 4 on 4 off rotating shift pattern. The salary for this role is £28,946 p/a.

The successful candidate will be based in our Northampton-based office and will work closely with other members of our security team.

Due to the requirement of this role to be carried out in our Northampton-based office, our Group Security team reserves the right to take location and travel arrangements into account when reviewing applications for this position.

If you are reliable, enthusiastic and have a passion for maintaining a safe and secure environment, we want to hear from you. Apply now and join our team!