Central Operations Support Executive, IN External Fulfillment

Amazon; London; Remote; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Central Operations Support Executive to remotely oversee seller operations. This role involves monitoring daily metrics, providing field support, and managing stakeholder relationships. The ideal candidate will possess a strong analytical mindset, capable of identifying patterns and disruptions while ensuring a seamless customer experience. With a focus on training and adherence to operational standards, this position is perfect for someone who thrives in a dynamic environment and is willing to work weekends. Join a diverse team committed to delivering exceptional results and making a real impact in the world of e-commerce.

Qualifications

• Bachelor's degree in a quantitative/technical field required.
• Experience with Excel and SQL preferred.

Responsibilities

• Monitor operations via calls and emails, coordinating with field executives.
• Train sellers on norms and practices for efficient execution.

Skills

Data Analysis

Pattern Recognition

Attention to Detail

Stakeholder Management

Education

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Bachelor's degree in Statistics

Tools

Excel

SQL

Job description

Central Operations Support Executive, IN External Fulfillment

Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.

This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.

Roles and Responsibilities:

1. Remotely monitor efficient functioning of the assigned sites via outbound calls, emails, and by coordination with field executives.
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
3. Train and direct sellers for execution and adherence to norms and practices.
4. Devise and deploy SOPs, analyze data, and propose features and processes, which focus on improving the Seller experience.
5. Willing to work on weekends.

BASIC QUALIFICATIONS

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
- Experience with Excel.

PREFERRED QUALIFICATIONS

- Experience with SQL.

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