Central Operations Co-ordinator

Bestway Healthcare; Manchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

Bestway Healthcare is seeking a highly organised Central Operations Co-ordinator to support the Central Operations Manager and wider team. The role focuses on planning, governance, and alignment of Retail and Field activities with business priorities, while maintaining essential operational processes across the pharmacy network.

You will work with data, improve processes, manage multiple priorities, and collaborate with stakeholders.

Qualifications

• Experience in pharmacy operations or a healthcare-related environment (desirable)
• Strong attention to detail and a commitment to accuracy
• Excellent analytical, problem-solving, and critical-thinking skills
• Ability to effectively manage competing priorities and deadlines
• Strong stakeholder management and communication skills

Responsibilities

• Produce accurate, insightful, and well-presented reporting to support Field Management and central functions, helping drive performance and compliance.
• Create and manage purchase orders, monitor approval workflows, and ensure invoices are processed accurately and on time.
• Support the management and governance of Central Operations budgets, ensuring expenditure is tracked, controlled, and reported effectively.
• Act as a key point of contact for suppliers, supporting issue resolution, service delivery, and performance monitoring.
• Manage supplier relationships relating to areas such as uniforms and stationery, working closely with the Retail Support Team.
• Maintain and administer the Master Data System (MDS), ensuring pharmacy opening hours, management structures, and ICB information remain accurate and up to date.
• Own the process for updating pharmacy trading information, ensuring all changes are managed in line with contractual requirements.
• Lead the NHS End of Month process, ensuring claims are accurately captured, reported, and submitted to maximise entitled revenue and reduce the risk of underpayment.
• Identify missed opportunities and provide recommendations and reporting to key stakeholders.
• Support operational communications by assisting with the creation and distribution of business updates to pharmacy teams and field management.
• Provide wider co-ordination and administrative support across Central Operations projects and initiatives as required.

Skills

Analytical skills

Attention to detail

Stakeholder management

Reporting & data analysis

Tools

Excel

Job description

We're looking for a highly organised and detail-oriented Central Operations Co-ordinator to join our Central Operations team.This is a pivotal role providing operational, administrative, and reporting support to the Central Operations Manager and wider team. You'll play a key role in ensuring Retail and Field activities are effectively planned, governed, and aligned to business priorities, whilst maintaining critical operational processes that support our pharmacy network.

From producing insightful reports and managing supplier relationships to overseeing master data systems and owning the NHS End of Month process, you'll be at the centre of delivering operational excellence across the business. If you're someone who enjoys working with data, improving processes, managing multiple priorities, and collaborating with stakeholders across an organisation, we'd love to hear from you.

What You'll Be Doing

As our Central Operations Co-ordinator, you'll:

• Produce accurate, insightful, and well-presented reporting to support Field Management and central functions, helping drive performance and compliance.
• Create and manage purchase orders, monitor approval workflows, and ensure invoices are processed accurately and on time.
• Support the management and governance of Central Operations budgets, ensuring expenditure is tracked, controlled, and reported effectively.
• Act as a key point of contact for suppliers, supporting issue resolution, service delivery, and performance monitoring.
• Manage supplier relationships relating to areas such as uniforms and stationery, working closely with the Retail Support Team.
• Maintain and administer the Master Data System (MDS), ensuring pharmacy opening hours, management structures, and ICB information remain accurate and up to date.
• Own the process for updating pharmacy trading information, ensuring all changes are managed in line with contractual requirements.
• Lead the NHS End of Month process, ensuring claims are accurately captured, reported, and submitted to maximise entitled revenue and reduce the risk of underpayment.
• Identify missed opportunities and provide recommendations and reporting to key stakeholders.
• Support operational communications by assisting with the creation and distribution of business updates to pharmacy teams and field management.
• Provide wider co-ordination and administrative support across Central Operations projects and initiatives as required.

What We're Looking For

We're seeking an individual who is proactive, organised, and comfortable working across multiple priorities in a fast-paced environment.

You'll ideally have:

• Previous experience within pharmacy operations or a healthcare-related environment (desirable).
• Strong attention to detail and a commitment to accuracy.
• Excellent analytical, problem-solving, and critical-thinking skills.
• The ability to effectively manage competing priorities and deadlines.
• Strong stakeholder management and communication skills, with confidence engaging internal teams and external suppliers.
• Experience producing reports and working with operational data.
• Good financial administration knowledge, including purchase order and invoice processes.
• Strong Microsoft Office skills, particularly Excel, alongside experience using systems, intranet platforms, and finance tools.
• A collaborative, resilient, and adaptable approach with a willingness to support the wider team when priorities change.

Why Join Us?

This is a fantastic opportunity to join a collaborative and supportive team where you'll play a key role in driving operational efficiency and supporting the delivery of exceptional pharmacy and retail operations.

You'll gain exposure to a wide range of stakeholders, processes, and projects, making this an excellent opportunity for someone looking to develop their operational, analytical, and commercial skills within a dynamic business environment.