Central Operations Associate

SLAMcore; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Y TREE is looking for a Central Operations Associate to enhance its dynamic execution process in a collaborative environment. This position requires strong client dealing experience and attention to detail, along with opportunities for career advancement in a supportive and versatile setting, including a hybrid work policy and diverse team culture.

Benefits

25 days annual leave

Flexible working hours

Regular team socials

Dog-friendly office

Support for mental and physical health

3% pension contribution

Qualifications

• Minimum 3-4 years in financial services, ideally Wealth Management.
• Experience in client dealing and understanding financial markets.
• Familiarity with asset transfer processes and investment product wrappers.

Responsibilities

• Oversee execution of trade plans and manage account cash flows.
• Collaborate on transfer processes and monitor progress.
• Ensure client billing processes run smoothly and resolve discrepancies.

Skills

Client dealing experience

Attention to detail

Interpersonal communication

Proactive problem-solving

Numerical proficiency

Education

Professional qualification (IMC)

Experience in Wealth Management or IFA

Tools

G Suite

Financial data platforms (Reuters, Bloomberg)

Job description

Job Title: Central Operations Associate

Team: Client Team

Reporting to: Head of Client Service

Location: London, UK - Hybrid

Y TREE is a rapidly growing FinTech that is re-defining how individuals and families connect and engage with their money. We aim to make personal finance transparent, efficient and meaningful so that our understanding of wealth is re-defined to how we live, not what we own.

Team Overview

Joining Y TREE as an Central Operations Associate, you’ll become a part of the Central Operations Team, which works in a very collaborative and cohesive way, both internally and with the Client Team. You'll dive into various tasks, from managing client transfers to supporting our billing cycle but your primary contribution will be in the trade execution function which is rapidly evolving given the ever expanding client base and Y TREE’s product evolution. For this role, we are looking for a driven, bright associate who is seeking a dynamic role in Financial Services and has prior experience in client dealing. As we continue to grow rapidly, you'll have ample opportunities to advance your career, take on more responsibility and progress. A successful candidate will have the chance to contribute to projects aimed at automating operational processes, making our team even more efficient.

The Role

• As an Operations Associate, you'll be at the forefront of our execution process, ensuring smooth execution of trade plans for our clients across our various custodians. This includes managing account cash flows to prevent taking accounts overdrawn and assisting in reconciling trades post-execution. Your attention to detail will be crucial in identifying any execution errors and promptly escalating them for resolution.
• You will be expected to come in and over a short period of time be signed off from both an internal and regulatory perspective to perform a client dealing function within Y TREE
• When it comes to transfers, you'll collaborate closely with our client service team to facilitate seamless transitions for client investment accounts, ISAs, and pensions. Monitoring transfer progress and providing regular updates to clients will be key responsibilities, ensuring timely completions and addressing any issues that arise along the way.
• Client billing will also fall under your competency, where you'll play a vital role in ensuring the quarterly billing processes run smoothly and efficiently. Should any discrepancies arise, you'll be proactive in escalating internally to ensure timely resolution alongside the other members of the central operations team
• While these tasks represent the core responsibilities of the role, you can expect to be involved in various other processes over time, including operational aspects of private market funds, tax reporting, and service provider management. Your willingness to learn and to contribute across different areas will be highly valued as we continue to grow and evolve.
  
  

Requirements

The Technical Bit

• We're seeking someone with at least 3-4 years of experience in the financial services industry, ideally in areas such as Wealth Management or Independent Financial Advising (IFA).
• Prior experience in a client dealing environment is a pre-requisite and an understanding of financial markets and the products within them is essential to excel in this role.
• You should ideally have a professional qualification such as IMC under your belt
• Familiarity with the trading life cycle of various asset classes, from initiation to settlement, will be a valuable asset in this role.
• An experience or understanding of the asset transfer processes will be a plus too.
• Knowledge of investment product wrappers such as ISA, JISA, GIA, SIPP, and Offshore Bonds will be highly beneficial.
• The ideal candidate should be someone who is numerically savvy and can handle financial data with ease, alongside a keen eye for detail, especially when dealing with critical financial information
• If you're familiar with financial data platforms like Reuters or Bloomberg that will be a big plus!
• You should be confident in managing the external relationships with our service providers
• Last but not least, we would like you to be proficient in G Suite.
  
  

The Person

• To excel in this role, you should possess excellent interpersonal communication skills and be highly responsive to inquiries and requests.
• If you thrive in an organised environment, finding satisfaction in completing tasks and ticking off lists - we’ll find the common language!
• We’re looking for an energetic, proactive individual who thrives on autonomy, adept at prioritising tasks and meeting deadlines with ease.
• Our community is where our power lies, so you must be an effective collaborator and confident working as part of a small team that is building a business.
• We are not a big financial institution (yet!) so you will need to be solutions-led and have the impetus and ability to proactively seek answers.
• We embrace a flat hierarchy and ego-free environment valuing collaboration, inclusivity and mutual respect, and we would like you to share our values and have a people-centred approach.
  
  

Benefits

What's in it for you?

• The ability to hone your skills and cultivate your craft in a genuinely outcome-led, flexible, happy work environment. We have a hybrid working policy and the ability to flex your hours as you need.
• 25 days of annual leave per year. This is 25 days each year where we expect you to turn your phone off and switch off; we would never ask you to book leave for a doctor's appointment or to see your children's school plays.
• Regular team socials to help you switch off from work and get to know your colleagues in an environment away from your desk. We ensure socials are well-balanced and offer a variety of activities to suit different needs so you always feel welcome.
• A welcoming, dog-friendly London office with appropriate spaces to cater for those with varying needs in the form of various breakout spaces and silent booths.
• Support for your mental and physical health in the form of online fitness classes and access to a gym group in London.
• A 3% pension contribution to help you save for the future
• Family-friendly policies
  
  

Our mission at Y TREE is to build diversity in our teams; diversity of thought, culture, backgrounds and perspectives. Please come as you are and let us know if there are any reasonable adjustments we can make to support you in your application process. Additionally, if you don't feel you meet 100% of the requirements please apply anyway if you feel you can demonstrate your suitability to the role. Please note, that sponsorship is not available for this role.