Central Healthcare Services Manager

BOOTS; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading pharmacy chain is seeking a passionate and experienced pharmacist as Support Manager for Remote Services in Nottingham. You will lead an on-site team to deliver remote pharmacy services across the UK, driving performance and operational efficiency while ensuring a high-quality service for patients and colleagues. The ideal candidate will have strong leadership skills, clinical expertise, and the ability to manage complex workloads. Competitive benefits and a culture of inclusivity await you.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling support

Qualifications

• Strong clinical credibility and leadership experience.
• Proven results in dynamic environments.
• Ability to manage complex workloads.

Responsibilities

• Lead and motivate an on-site team delivering remote services.
• Drive performance through metrics and continuous improvement.
• Provide clinical support and resolve service-related queries.
• Ensure operational efficiency and a world-class customer experience.
• Build collaborative relationships across Boots UK.

Skills

Clinical expertise

Leadership experience

Excellent communication skills

Analytical skills

Problem-solving skills

Commercial awareness

Education

Registered pharmacist (GPhC/PSNI/PSI)

Current CPD portfolio

Job description

Recruitment Partner: Matt Haywood - [e-mail]

About the role

Are you a passionate and experienced pharmacist ready to step into a leadership role? Join our Central Pharmacy Services team at Boots Head Office in Nottingham as a Support Manager for Remote Services, and help shape the future of pharmacy care on a national scale.

In this role, you'll lead an on-site team that supports the delivery of remote pharmacy services across the UK. You'll combine your clinical expertise with strong operational leadership to drive performance, coach and develop your team, and deliver a seamless, high-quality service for both patients and colleagues.

Key responsibilities

• Leading, coaching, and motivating an on-site team delivering remote pharmacy services
• Driving performance through data insights, service metrics, and continuous improvement
• Providing clinical support on the New Medicines Service (NMS) and resolving service-related queries
• Ensuring operational efficiency, strong governance, and a world-class customer experience
• Building collaborative relationships across Boots UK and key stakeholders
• Empowering your team to deliver high standards and make confident, professional decisions

What you'll need to have

• Registered pharmacist (GPhC/PSNI/PSI) with strong clinical credibility and a current CPD portfolio
• Proven leadership experience with a track record of delivering results in a dynamic environment
• Excellent communication, analytical, and problem-solving skills
• Ability to manage and prioritise complex workloads while maintaining high-quality standards
• Commercial awareness with a proactive mindset to improve services and drive efficiency
• Commitment to professional development and alignment with our core values and leadership behaviours

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.