Central Controller

Suffolk County Council; Lowestoft; On-site; GBP 27,000 - 31,000; Full time

Job summary

An exciting opportunity to join a dedicated team as a Central Controller, responsible for monitoring community safety through CCTV operations and handling emergency calls. This role requires a calm, professional approach to manage various urgent situations while collaborating with external agencies. You'll play a vital role in ensuring community safety and supporting local services, all within a shift-based schedule that offers flexibility and a shift allowance. Join a supportive workplace that values your contributions and offers numerous benefits for personal and professional growth.

Benefits

Learning and development tailored to your role

Access to health and wellbeing initiatives

Discounts on various products and services

Qualifications

• Experience in CCTV operations and partnership working.
• Ability to manage urgent situations and maintain records.

Responsibilities

• Monitor CCTV and handle emergency calls 24/7.
• Deliver out-of-hours call handling service for urgent situations.

Skills

CCTV operations

problem solving

communication skills

multi-tasking

Education

CCTV SIA licence

Full driving licence

Job description

• East Suffolk Services Limited-Lowestoft Depot, Suffolk, NR32 2EF
• £27,711 - £30,060 per annum plus a 20% shift allowance
• Shift Pattern (6 on, 4 off)
• 36 Hours - Permanent

East Suffolk Services Limited, is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an opportunity to join East SuffolkServices Limited Community Services team as a Central Controller.

Your role

Operating from a dedicated Control Centre, you’ll be responsible for proactive and reactive monitoring of CCTV, handling out-of-hours emergency calls, and operating airwave and town link radio systems, 24/7.

This service plays a crucial part in promoting community safety, preventing and detecting crime, and supporting emergency response partners. You will work in partnership with the Police and other external agencies, reviewing footage, compiling detailed reports and — where needed — providing evidence for investigations or legal proceedings.

A key part of your role will be delivering East Suffolk Council’s out-of-hours call handling service. This involves taking incoming calls from members of the public outside of normal working hours and managing a wide range of urgent situations, from homelessness and anti-social behaviour to emergency housing repairs and environmental health concerns. You’ll also help support internal operations by updating logs, maintaining records, and flagging faults with CCTV or communications equipment when needed.

What you will need

The role can be stimulating, demanding and requires a professional and calm approach to situations that can vary greatly.

The successful candidate will ideally have experience of CCTV operations, partnership working and problem solving when working within a dedicated CCTV Control Room using analogue, digital and wireless cameras.

It is imperative that you can multi-task, be comfortable working under pressure, have an eye for detail, be results focus and display excellent communication & written skills. You will need to update data-based spreadsheets to ensure records are kept up to date, in accordance with service requirements and GDPR.

This is a shift-based role (6 on, 4 off), including days, evenings, nights and weekends. Flexibility is essential. The role includes shift allowance on top of the base salary.

If you think you have what it takes to be successful in this role, even if you do not meet all the essential requirements, please apply. We would appreciate the opportunity to consider your application.

CCTV SIA licence along with a full driving licence is essential for this role.

The post is subject to an enhanced DBS and a Police vetting check.

Why work for us?

East Suffolk Services Limited is a great place to work and there are lots of benefits our employees can access.

Here are some of the main benefits:

• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

For more information

For an informal discussion regarding this post, please contactSarah Gilsonby calling01502 443340

Closing date: 11.30 pm, 26 May 2025

Interview date: 10 June 2025

How to apply

Step 1 -Read the advert and the Job Description and Person Specification (docx)

Step 2 -Complete theSupporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 -Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site (URL).