Central Booking Co-ordinator

Channel Commercials PLC; Ashford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the motor trade is seeking a Central Booking Co-ordinator to manage vehicle bookings and maintenance schedules. The role requires excellent organisational and communication skills, as well as the ability to work under pressure. The successful candidate will ensure customer satisfaction through effective service management. This position is based in Ashford, Kent, and offers a competitive salary along with benefits such as sick pay and a pension scheme.

Benefits

Sick Pay

Pension Scheme

30 Days Holiday

Qualifications

• Excellent organisational skills and ability to prioritise workloads.
• High levels of accuracy and attention to detail.
• Ability to deliver excellent customer service at all times.

Responsibilities

• Set up new vehicle service plans and book regular maintenance events.
• Maintain customer files and liaise with depot managers.
• Check contract expiry dates and book annual MOTs.

Skills

Organisational Skills

Attention to Detail

Communication

Interpersonal Skills

Customer Service

Tools

DAFcheck

Kerridge

Job description

We have an exciting opportunity for a Central Booking Co-ordinator based at our depot in Ashford, Kent. The successful candidate will beresponsible for ensuring vehicles are booked in efficiently and schedules aremaintained for our Ashford, Aylesham and Sevenoaks depots.

Key responsibilities include: -

• Set up new vehicle service plans
• Book regular scheduled maintenance events
• Ensure reminders for bookings are sent out to customers
• Check contract expiry dates to make sure the last MOT and main services are done before contract ends
• Book annual MOTs and maintain MOT register
• Accurately maintain customer files and customer accounts
• Liaise with depot managers regarding other maintenance events
• Update databases with contract and warranty information.
• Check for any recalls against vehicles and parts availability

Essential Qualities include:-

• Excellent organisational skills and the ability to prioritise workloads and forward plan
• High levels of accuracy and attention to detail
• Be able to work unsupervised and under pressure in a busy environment
• Excellent communication and interpersonal skills
• Highly motivated
• Confident, professional and polite manner
• Team player
• Ability to build and maintain good relationships with customers
• Ability to deliver excellent customer service, at all times

Preferable Qualities include:-

• Knowledge of DAFcheck and Kerridge
• Previous motor trade experience

Please include a covering letter stating your salary expectations when you apply

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Ref: AI

Location Ashford, Kent

Salary £25k- £30k per annum

Benefits Sick pay, pension scheme and 30 days holiday (including bank holidays).