Center Coordinator

Workspace Group; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic team as a Centre Coordinator, where you'll be the first point of contact for visitors, ensuring exceptional customer service in a vibrant work environment. This role requires strong communication skills and a passion for customer care, along with the ability to handle various responsibilities, including event organisation and customer relationship management. Enjoy a supportive culture with numerous benefits, including generous leave, health plans, and opportunities for personal development.

Benefits

25 days annual leave plus 1 day for your birthday

Travel Card

Health cash plan

Online discounts

Access to mental well-being app

Fully paid training

Discounted shares

Social events

Training and development opportunities

Qualifications

• Experience in a customer-facing environment.
• Proven ability to resolve complaints.

Responsibilities

• Provide exceptional customer service at reception.
• Organise customer events and prepare meeting rooms.
• Liaise with customers to strengthen relationships.

Skills

Customer Care

Communication

Team Player

IT Skills

Tools

MS Office

Job description

We have an opportunity for a customer-focused Centre Coordinator with excellent social and administrative skills, who loves building relationships and is a self-starter.

As the Centre Coordinator, you will be the first point of contact for anyone entering the building and will be responsible for providing exceptional customer service—going above and beyond to ensure everyone who visits feels at home.

Responsibilities

• Ensure a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers, and visitors.
• Assume the role of Fire Marshall and coordinate fire evacuations as required.
• Liaise with existing and potential customers to strengthen relationships and understand their needs.
• Handle all customer needs and complaints quickly and efficiently to ensure satisfaction.
• Organise customer events and prepare meeting rooms.

Personality and Skills

We are looking for a great team player who is sociable, outgoing, and can bring their own style to our fun, thriving work environment.

Minimum Requirements

• Experience in a customer-facing environment
• Proven customer care experience and ability to resolve complaints
• Strong MS Office skills and knowledge of basic IT packages
• Excellent verbal and written communication skills
• Fluency in English

Benefits

Along with a competitive salary, you will receive:

• 25 days annual leave plus 1 day for your birthday, bank holidays, and additional days for length of service
• Travel Card
• Health cash plan for health costs
• Online discounts
• Access to mental well-being app, Thrive
• Fully paid training
• Discounted shares
• Work/Life balance: Monday to Friday, 9:00-5:30pm
• Summer and Christmas parties
• Innovative work environment encouraging your ideas
• Social events
• Training and development opportunities

About Workspace

As a member of the Workspace family, you will be part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We offer more than just office space; we foster a community-focused environment.

Our vibrant culture empowers employees to deliver exceptional customer service and thrive. We are proud of our commitment to social and environmental responsibility, including property renovation, our Carbon Net Zero goal, and neighbourhood programs.

If this sounds like your kind of environment, apply now to join the Workspace community today.