Cemeteries Support Officer

Manpower Uk Ltd; Pitsford; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Healthcare & Wellbeing platform

Pension scheme

21 days holiday plus bank holidays

Full Workwear & PPE provided

Job summary

idverde in Northampton is seeking a Cemeteries Support Officer to provide essential administrative support to the Cemeteries Team. You will handle enquiries, take burial bookings, process paperwork and help coordinate services for the community, ensuring high standards of accuracy and customer service.

The role offers opportunities to develop cemetery-specific skills such as grave marking and memorial testing, with 37 hours per week, Monday to Friday, and a permanent, full-time contract.

Qualifications

• Strong written and verbal communication across email, telephone and in person.
• Experience in administrative/coordination roles, ideally in cemeteries or funeral services.
• Proficient with Microsoft Office and comfortable learning new systems.
• Attention to detail with good problem-solving abilities.

Responsibilities

• Answer telephone queries and handle burial bookings.
• Process paperwork and provide general administrative support to the Cemeteries Team.
• Coordinate schedules and maintain records for Northampton operations.
• Assist with cemetery-specific training opportunities as they arise.

Skills

Communication skills

Administrative experience

Detail oriented

Problem solving

Tools

Microsoft Office

Job description

Cemeteries Support Officer

Location: Northampton
Salary: 25,877 / Hourly Rate: 13.45
Contract Type: Permanent, Full-Time
Working Hours: 37 hours - Monday to Friday, start and finish times to be agreed between 8am to 5pm

About the role

Join us as a Cemeteries Support Officer and you will get to play an integral part in the provision of high quality burial services across your community. With strong communication and great organisational qualities, you will provide invaluable administrative support to our Cemeteries Team at Northampton, helping to co-ordinate and organise the services our hard working operatives provide. This role will include tasks such as answering telephone queries, taking burial bookings, processing paperwork and general administrative duties, but it will also offer the opportunity to expand on future cemetery-specific training such as grave marking and memorial testing. This is a great opportunity to develop your skills, gain valuable experience, and grow with us in a friendly and encouraging environment!

Requirements

• Strong written and verbal communication skills across email, telephone and in-person.
• Prior experience in an administrative / coordination role - funeral industry experience highly advantageous.
• IT literate with great working knowledge of Microsoft Office and an ability to pick up new systems.
• An eye for detail and problem solving capabilities.

Why join us?

As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive.

We're proud to have been recognised as Employer of the Year and Sustainable Company of the Year at this year's Landscaper Awards, reflecting our commitment to supporting our people while delivering a more sustainable future.

What we offer

• Career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship.
• A diverse and inclusive workplace where you can collaborate with passionate and talented individuals.
• Contribute to projects that have a meaningful impact & make a real difference in the community and environment.
• We recognise and reward your hard work with our wide-ranging competitive benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• 21 days holiday plus bank holidays.
• Full Workwear & PPE provided.
• Healthcare & Wellbeing platform.
• Enhanced maternity and shared parental leave.
• Support for personal and professional challenges.
• Discounts on retail, holidays, gym memberships, and more.
• Secure your future - competitive pension scheme and resources to manage your finances
• Colleague of the month and annual awards.
• Two days per year to support a cause of your choice.
• Comprehensive resources and support.

About idverde

We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry.

At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of 250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK.

Grow with us, and together we'll create a greener future for all.