Cellular Pathology Operational Support Officer

NHS; Llantrisant; On-site; GBP 24,000 - 28,000; Full time

Job summary

An exciting opportunity for a Cellular Pathology Operational Support Officer at the NHS. The successful candidate will support the management team in delivering cancer diagnostics, ensuring smooth operations in the Cellular Pathology Department. Candidates need strong organizational skills, administration experience, and the ability to communicate effectively and resolve queries. If you are passionate about making a difference in healthcare, apply now.

Qualifications

• HNC/Diploma level or equivalent experience required.
• ECDL or similar qualification is beneficial.
• Computer literate with knowledge of clinical systems.

Responsibilities

• Support Department Leadership Team with rota management and service needs.
• Manage efficient receipt and processing of incoming samples.
• Ensure documentation and audit support for training and compliance.

Skills

Organisational skills

Problem-solving

Communication

Confidentiality

Time management

Education

HNC/Diploma level or equivalent experience

ECDL (European Computer Driving Licence) or similar qualification

Tools

Microsoft Office

Job description

Go back Cwm Taf Morgannwg University Health Board

Cellular Pathology Operational Support Officer

The closing date is 09 July 2025

An exciting opportunity has arisen in the Cellular Pathology Department for an enthusiastic individual to join us to support our management team in delivering cancer diagnostics across CTMUHB.

You'll need to be well organized, with good administration skills and the ability to solve problems but also escalate issues not within your scope to resolve.

You will support administration and documentation requirements including rota management and support data collection. You will also manage efficient receipt of cellular pathology samples and liaise with service providers to resolve queries. The post holder will ensure ordering is fulfilled and resolve issues with orders as required.

English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

Provide support to the Department Leadership Team as appropriate, specifically the management of rotas, specimen pathways to support cancer performance, managing concerns, and payroll processes.

To be responsible for identifying and resolving issues and errors within your own area.

To be responsible for compiling the duty rotas ensuring service needs are met and to inform laboratory staff as appropriate.

To ensure the efficient receipt & appropriate processing of all incoming samples.

Support planning and documentation for relevant meetings.

Support in managing orders, liaising with suppliers and procurement where required.

To support equipment management, ensuring routine servicing is arranged and support with fault reporting and resolution.

Provide active support for documentation and audit to support training, Health and Safety, and compliance with ISO15189:2022 quality standard.

Support management of the archive tissue.

Plan own day-to-day tasks and duties.

Communicate with clinicians, managers, administrative staff, suppliers, external agencies, and representatives of other Health Boards.

Use your own initiative when dealing with queries and concerns internally and/or externally, for example resolving specimen queries.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary, and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn, and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only the lifeblood of our organization but also of the diverse communities that we serve.

Job responsibilities

You will find a full Job description and Person Specification attached within the supporting documents or please click 'Apply now' to view in Trac.

Person Specification

Qualifications

• HNC/Diploma level or equivalent experience. Computer Literate with knowledge of Health Board clinical systems, and Myrddin. Knowledge of developing administrative procedures to deal with non-routine issues.
• ECDL (European Computer Driving Licence) or similar qualification. Knowledge of Health Board procedures and policies. Knowledge of Cellular Pathology.

Skills

• Ability to work to deadlines. Excellent communication and telephone skills. Ability to deal with staff at all levels. Confidentiality and diplomacy. Excellent organisational and time management skills.
• Ability to take shorthand. Audio typing skills.

Experience

• Experience of working in a busy environment. Experience of problem solving. Ability to prioritise and manage own workload. Experience of using Microsoft Office programmes and other databases.
• Experience of working in a hospital environment. Experience of quality systems. Experience of using a Quality Management System. Previous experience of working with Clinical teams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board