Cellar Door Customer Service Shop Assistant

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

MDCV UK is seeking a Customer Service Shop Assistant for the summer season at their Silverhand Cellar Door. This role supports the Tourism team with wine tastings and sales while representing a growing English wine producer. Candidates should be passionate about wine, possess strong interpersonal skills, and demonstrate flexibility in a customer-facing environment. Enjoy perks like 25 annual leave days plus bank holidays and a vibrant work culture.

Benefits

25 days annual leave plus 8 bank holidays, pro rata

Vibrant and supportive work environment

Opportunities for professional development

Qualifications

• Ability to work independently and complete assigned tasks.
• Flexibility to work evenings and weekends.
• Excellent personal presentation and professional attitude.

Responsibilities

• Conduct tours and tastings at the vineyard.
• Represent Silverhand Estate at events and promotions.
• Manage stock levels and maintain the shop's presentation.

Skills

Fluent in written and spoken English

Passion for wine

Public speaking

Organised

Job description

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Cellar Door Customer Service Shop Assistant

MDCV UK have a fantastic opportunity for someone looking to experiance working within the Wine and Vineyard / Toursim and Hospitality industry for the summer season.

MDCV UK

MDCV UK has a vision to bring the finest English and Proven??al wines to the UK market. We have a long history of producing award-winning Provence Ros?? and English Sparkling Wines, with an extensive infrastructure, both in France and the UK. We will be the largest producer of wine in each of these regions by 2024, with a combined production of over 10 million bottles annually.

Our French estates span over 1,000 acres and are already established in many global markets, with sales of over 4 million bottles. In the UK, we are establishing the largest single vineyard site, based in Kent, and plan to be in full production from 2025.

As a business, we strive for innovation and use many cutting-edge techniques in our vineyards and winemaking. The ambition and scale of what we do allows us some of the most efficient operations in the world, while still producing high quality wine of award-winning standard.

We have a passion for sustainability and manage all our vineyards organically, while also employing pioneering techniques to minimise our impact on the environment, such as composting organic waste, harvesting rainwater and heating our sites using natural sources, such as ground source heat pumps.

While learning from our history and building for our future, we plan to revolutionise the English wine industry for the better.

Key responsibilities

Based predominately at Silverhand Cellar Door. Your role is essential in supporting the Tourism team to complete wine tasting and tours whilst completing wine sales.

Key responsibilities include:

• Conduct tours and tastings at the vineyard, providing an engaging and informative experience.
• Represent Silverhand Estate at various events, tastings, and promotions.
• Educate customers and clients about our wines, vineyard history, and production processes.
• Build and maintain strong relationships with customers.
• Be responsible for high conversion of wine sales at the cellar door
• Be able to work in a number of different customer-facing environments within the Silverhand Estate visitor experience.
• Gather customer feedback and provide insights to improve our products and services.
• Stay updated on industry trends and competitor activities.
• Promote Silverhand Estate as a tourist destination, highlighting local attractions and experiences.
• Setup, operate and clear-down special events, such as wine festivals, harvest celebrations, and culinary experiences.
• Operating the opening and closing procedures of the shop to ensure security and brand quality.
• Managing stock levels through stock counting and sampling off wine to ensure
• Keeping the shop presentable and tidy, keeping with our premium brand image.

Requirements

• Fluent in written and spoken English.
• Ability to work independently and complete assigned tasks within identified time frames.
• Passion for wine and the wine industry.
• Flexibility to work evenings, weekends, and travel as needed.
• Previous experience in sales, marketing, or hospitality is a plus alongside public speaking abilities.
• Organised, dependable and detail-oriented team player.
• Excellent personal presentation and a professional attitude.

Advantage

• Previous retail, sales and/or hospitality experience
• An interest in the wine industry
• Experience in tourism or event planning is highly desirable
• Be part of an exciting and disruptive English Sparkling wine producer.
• 25 days annual leave per year plus 8 bank holidays, pro rata.
• A vibrant and supportive work environment.
• Opportunities for professional development and growth.

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