CEC Advisor

Jones Lang LaSalle Incorporated; United Kingdom; On-site; GBP 30,000 - 46,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is hiring a Work Order Coordinator to manage end-to-end work orders, coordinate a mobile field team and ensure timely service delivery. You will record essential information for resolutions, classify data for trends, and escalate issues to maintain service levels.

The role requires strong communication and the ability to adapt to contract changes. Location is on-site in Cheshire, GBR.

Qualifications

• 2+ years in a work order / scheduling environment; FM experience advantageous.
• Experience coordinating service delivery in a mobile field force.
• Experience with customer service driven by SLAs and targets.
• Excellent written and verbal communication skills
• Ability to stay calm in a high-paced environment.

Responsibilities

• Execute end-to-end work order management with coordination.
• Record information to resolve service requests, incidents and complaints; classify for trend analysis.
• Monitor, action and elevate work orders and incidents to meet service levels and inform customers.
• Procure services from external partners; create purchase orders and manage delivery.
• Develop and maintain understanding of Maximo, mobile and scheduling systems.
• Identify opportunities to improve skills and keep development records.
• Stay updated with contract changes and share learnings with the team.
• Handle and resolve customer issues per the complaints process.
• Be prepared to support CEC contracts, projects and initiatives as needed.

Skills

Work order scheduling

Mobile field coordination

Customer SLAs

Excellent communication

Calm under pressure

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL. If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!

Main Duties & Responsibilities

• Responsible for the execution of the end-to-end work order management, including the co-ordination.
• To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
• To monitor, action and elevate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
• Procurement of services from external supply partners, including purchase order creation and service delivery management.
• To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures.
• To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations.
• To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
• To handle and actively resolve any customer issues according to the Customer Complaint process.
• To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the changing needs of the business.

Qualifications & Experience

• 2+ years working within a work order / scheduling / mobile resource planning environment; FM is advantageous
• Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
• Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
• Excellent communication – both written and verbal
• Ability to stay calm in a high paced environment.

Location: On-site –Cheshire, GBR

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.