CE Online Experience Manager

SAMSUNG; Chertsey; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a skilled professional to enhance Samsung.com UK’s ecommerce platform by managing digital strategy and performance. The ideal candidate will have at least 7 years’ experience in online marketing or UX strategy, a proven track record in ecommerce projects, and strong analytical skills. This role offers a hybrid working model and a competitive benefits package including bonuses and discounts on products.

Benefits

Hybrid working model

Bonus scheme

Car allowance

Pension contributions

25 days holiday plus bank holidays

Qualifications

• At least 7 years in online marketing, ecommerce, or UX strategy.
• Track record of delivering digital projects and product launches.
• Strong knowledge of SEO, CRO, and UX principles.

Responsibilities

• Drive Samsung.com UK's growth through digital strategy management.
• Own ecommerce performance and optimize user journey.
• Lead UX and CRO strategies addressing friction points.

Skills

Online marketing expertise

Ecommerce strategy experience

Data analysis proficiency

SEO knowledge

Project management skills

Agile methodology experience

Tools

GA4

Excel

Jira

PowerPoint

Job description

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Position Summary

Why join our team?

This is an opportunity to be part of a fun and dynamic team that has been involved in a digital transformation. Samsung.com has traditionally been a brochure-ware site, and we are transforming it into an e-Commerce platform. This team will be part of the online experience team, benefiting from proximity to customer data and all elements of the customer experience across the website. The successful candidate will work closely with product, marketing, and commercial teams to align priorities with customer needs, involving ongoing discussions about trading priorities, product launches, and promotional campaigns. The goal is to position our products and brand effectively to resonate with customers and increase conversion rates, average order value, and sales.

Role and Responsibilities

Your key responsibilities

• Role purpose - Drive Samsung.com UK’s growth by managing the end-to-end experience and commercial performance of product categories, blending UX, site merchandising, CRO, and online marketing to improve digital KPIs and enhance the online brand experience.

• Own ecommerce performance - Manage product listings, promotions, campaign execution, and pricing to meet targets. Use analytics and A/B testing to optimize the user journey.

• Lead UX and CRO strategy - Identify friction points, run testing programs, define development roadmaps, and prioritize improvements across desktop and mobile sites.

• Project and stakeholder management - Take briefs from internal teams across local and global functions. Scope, resource, and deliver digital projects on time and within budget. Present updates convincingly to partners at all levels.

• Develop campaign communications - Plan and execute integrated website communications including product launches, brand campaigns, promotions, and UX enhancements, ensuring alignment with brand and marketing objectives.

• Data-driven decision-making - Analyze site, campaign, and commercial data (GA4, AA, Contentsquare, Excel), derive insights, and present recommendations. Foster continuous improvement and share findings organization-wide.

• Agency and cross-functional leadership - Lead virtual teams of agency talent (including account/project management, design, development, QA) using agile methodologies. Collaborate with product, merchandising, supply chain, marketing, SEO, CRM, and performance teams.

• SEO & content optimization - Monitor SEO performance and user journeys; refine content, signposting, metadata, and technical SEO to improve organic visibility and onsite experience.

What we need for this role

Experience & Skills

• At least 7 years in online marketing, ecommerce, or UX strategy within a large multinational or consumer tech company.

• Proven track record of delivering end-to-end digital projects, product launches, and conversion-driven campaigns.

• Expertise in data analysis tools (GA4, AA, Excel, PowerPoint) with the ability to simplify and present findings.

• Strong knowledge of SEO, CRO, UX principles, and ecommerce platforms.

• Skill in managing agencies and virtual teams; experience with agile tools (Jira, Asana, Monday.com, etc.).

Competencies

• Exceptional presentation skills, able to influence at local, regional, and HQ levels.

• Organized and proactive, capable of delivering complex projects on time.

• Resilient and composed under pressure, fostering a collaborative and positive culture.

• Natural leader who can shape strategy, build credibility, and drive momentum.

What does success look like?

• Improvements in user journey, site conversion rates, AOV, engagement, and retention.

• Successful delivery of UX, product launch, and campaign projects with measurable performance uplift.

• Positive customer feedback on leadership, communication, and project management.

• Established methodologies, agency frameworks, and scalable working methods contributing to Samsung UK's leadership in EMEA and beyond.

Skills and Qualifications

Benefits of working at Samsung include

• Hybrid working – 3 days in the office and 2 days at home per week.

• Bonus scheme linked to individual, team, and company performance.

• Car allowance, pension contributions, three volunteering days annually, 25 days holiday plus bank holidays and birthday off, discounts on Samsung products, and access to a shopping portal.

A note on equal opportunities

We are an equal-opportunity employer valuing diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We provide reasonable accommodations for individuals with disabilities during the application and employment process. Please contact us to request accommodations.