CDM Manager, Harrods London (UK)

TN United Kingdom; United Kingdom; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic CDM Manager to enhance VIP client relationships at a prestigious location. This role involves managing a strategic approach to client development, executing impactful events, and representing the brand with passion and professionalism. The ideal candidate will possess excellent communication skills, a strong background in luxury fashion, and a keen understanding of market trends. Join a team where your creativity and initiative will drive client loyalty and brand excellence.

Qualifications

• Excellent communication and relationship-building skills.
• Strong customer service and commercial creativity.

Responsibilities

• Manage and develop CDM Strategy & VIP clients at Harrods London.
• Plan and execute VIP events to enhance customer loyalty.
• Act as a brand ambassador for Dior at events.

Skills

Communication Skills

Public Speaking

Relationship Building

Customer Service

Analytical Skills

Fashion Sensitivity

Education

Experience in Luxury Fashion

Tools

Excel

Job description

Social network you want to login/join with:

CDM Manager, Harrods London (UK), royaume-uni

Client:

Dior

Location:

royaume-uni, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

2bbc0782de6d

Job Views:

10

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Position

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury, and to be part of the Dior family. We seek employees who share this enthusiasm and passion for the House of Dior.

Job responsibilities

Responsibilities include:

• Managing and developing the CDM Strategy & VIP clients within department stores, especially at Harrods London.
• Maximizing VIP client potential and increasing client loyalty, focusing on local clientele in collaboration with Department Managers and Client Development Ambassadors.
• Developing a portfolio of clients at VVIC and Elite levels.
• Planning and executing VIP events in coordination with the Events team.
• Proposing and facilitating local events to increase customer loyalty with measurable ROI.
• Monitoring Client Indicators and leveraging planned events or animations.
• Developing operational tools to support departmental teams.
• Supporting the Events team from creation to execution of client events.
• Maintaining a CRM capture rate above 90% and providing feedback for data improvement.
• Monitoring results and profitability of actions, and improving client segmentation, profiling, and targeting to enhance ROI.

Ambassador of Dior

• Act as a brand ambassador for Dior at all times, representing the brand internally and externally at events and activities.
• Attend all internal and external events related to CDM actions.

Marketing awareness

• Be aware of the communication and marketing calendar and strategies.
• Stay informed about local and overseas market trends and situations.

Profile

• Excellent communication, public speaking, and relationship-building skills.
• Outstanding customer service, initiative, and commercial creativity, with a fashion sensitivity.
• Strong sensitivity to luxury products.
• Proficiency in Excel and good analytical skills.
• Previous experience in luxury fashion.
• A passion for Christian Dior and its collections.
• Strong knowledge of fashion and trends.