CDH Technician

John Lewis Partnership; Weybridge; On-site; GBP 38,000; Full time

Job summary

Join a leading employee-owned business as a Technician Specialist, where you'll bring the renowned John Lewis service directly to customers' homes. In this dynamic role, you will not only install beloved products like furniture and appliances but also mentor fellow delivery drivers, ensuring they embody the exceptional service standards of the brand. With a focus on customer satisfaction and teamwork, this position offers a unique opportunity to make a tangible impact while working in a supportive environment that values flexibility and personal growth. If you're passionate about delivering quality service and enjoy hands-on work, this role is perfect for you.

Qualifications

• Previous experience of installation is required.
• Must have a Manual C1 UK driving licence and customer service experience.

Responsibilities

• Be an ambassador for the John Lewis brand with great customer service.
• Coach and develop delivery driver colleagues.

Skills

Manual C1 UK driving licence

DCPC (Drivers Qualification Card)

Tachograph Card

Customer service experience

Verbal communication skills

Physical stamina

Understanding of technology

Job description

About The Role

As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew.

You'll also share your expertise to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for.

The Expected starting salary for this role is £37,374, annual.

Due to its nature, you need to be 18-years or older to work in this role.

Key Responsibilities

Your day will see you start at the delivery hub you are based before heading out on route where your responsibilities will include:

1. Being an ambassador for the John Lewis brand with great customer service as your number one priority.
2. Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
3. Helping load up your lorry with the day's deliveries working alongside the warehouse team.
4. Demonstrating great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
5. Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
6. Keeping up to date with new products and technologies to help you perform your role at your best.
7. Maintaining a safe working environment.

Essential Skills/Experience You'll Need

Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation. Other required skills and experience include:

1. Manual C1 UK driving licence (with a maximum of 6-points).
2. DCPC (Drivers Qualification Card) and Tachograph Card.
3. Previous experience driving a 7.5 tonne vehicle.
4. Previous experience in a customer-facing role.
5. Great verbal communication skills both over the phone and face to face.
6. Able to cope with the physical requirements of the role (you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
7. Good understanding of technology.

About The Partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important Points to Note:

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

The hours of work will be confirmed at interview.