Team Manager, Distribution

John Lewis Partnership; Brooklands; On-site; GBP 42,000 - 65,000; Full time

Job summary

John Lewis Partnership is seeking a Section Manager for one of our Customer Delivery Hubs in the United Kingdom. You will lead a team of Partners responsible for direct to customer deliveries, ensuring smooth supply chain operations and exceptional customer service aligned with the John Lewis standard.

You will plan resources, nurture cross-team relationships, monitor KPIs, and oversee the transport office daily activities.

Qualifications

• Knowledge of Transport Operations and Legal Compliance.
• People Management Experience
• Experience of managing disciplinary matters and grievances.
• Desirable: C1 UK Driving Licence
• Manager CPC qualification
• Hiring Manager / Recruitment experience
• Incident management experience

Responsibilities

• Planning operational resources (daily and weekly) with the Partners and agency.
• Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.
• Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team.
• Ensuring daily communication with the transport planning team.
• Managing the day-to-day running of the transport office (schedules and conference calls).

Skills

People management

Communication

Resource planning

Job description

As Section Manager in one of our Customer Delivery Hubs, you'll manage a team of Partners responsible for direct to customer deliveries and ensure the smooth running of the supply chain operation as well as maintaining the very best customer service standards expected of the John Lewis brand.

You'll ensure all operations adhere to legal compliance rules and regulations and deliver all operational KPIs / SLAs in line with Partner, customer, and profit business-wide metrics. Your day-to-day responsibilities will include:

• Planning operational resources (daily and weekly) with the Partners and agency.
• Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.
• Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team.
• Ensuring daily communication with the transport planning team.
• Managing the day-to-day running of the transport office (for example, schedules and conference calls).

You’ll need to be open to flexible working hours, as this role has the head of branch, out-of-hours, and key holder responsibilities. During these times, you will be held accountable for the site’s business continuity procedure.

It's crucial that you act responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site.

Knowledge of Transport Operations and Legal Compliance.

• People Management Experience
• Experience of managing disciplinary matters and grievances.
• Excellent communication and engagement skills

Desirable skills/experience you may have

• C1 UK Driving Licence.
• Strong decision-making experience
• Manager CPC qualification.
• Hiring Manager / Recruitment experience.
• Incident management experience

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.