CDD Operational Performance Manager

tsys; Greater London; On-site; GBP 70,000 - 120,000; Full time

Job summary

Globalpayer seeks a CDD Operational Performance Manager to strengthen the enterprise CDD framework and drive data-driven improvements across onboarding and ongoing monitoring.

You will lead quality reviews, assess decision-making and controls, and collaborate with Risk, Advisory, and Operations teams to embed continuous improvement and robust risk management across the customer lifecycle.

Qualifications

• Five years' experience in assurance, quality or controls (e.g., first line QA, second line Compliance or Internal Audit).
• Strong knowledge of AML, KYC, CDD and EDD requirements and how they inform documentation quality and decision-making.
• Experience in systems and control testing across manual, automated and data-driven controls.
• Ability to lead independently on thematic reviews, compliance assessments or assurance engagements from scoping to remediation oversight.
• Confident communication and stakeholder management with ability to provide robust challenge and pragmatic recommendations.

Responsibilities

• Lead risk-based quality reviews and controls testing across Onboarding and Ongoing Monitoring.
• Provide expert challenge on complex CDD decisions, EDD outcomes and risk assessments.
• Identify systemic issues and material control gaps through root cause analysis and remediation follow-up.
• Assess automated workflows, data integrity and AI-enabled processes for accurate risk management across the customer lifecycle.
• Build strong relationships across Advisory, Delivery, Quality, Operations and Risk teams and participate in governance forums.

Skills

Stakeholder management

Quality assurance

AML knowledge

KYC knowledge

CDD/EDD knowledge

Data-driven analysis

Risk assessment

Communication

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for an CDD Operational Performance Manager to join our ever evolving Enterprise Customer Due Diligence (CDD) team and help shape the future of global commerce.

About the role

As a CDD Operational Performance Officer, you'll play a key role in strengthening our CDD control environment ensuring it remains effective, scalable and aligned to our risk appetite. You'll use insight, assurance and data-driven analysis to identify opportunities for improvement, strengthen decision-making and support consistent outcomes across the customer lifecycle. This role offers the opportunity to influence how we manage risk, enhance operational performance and embed a culture of continuous improvement across CDD.

What you'll own

• Leading risk-based quality reviews, thematic assurance activities and controls testing across Onboarding and Ongoing Monitoring, assessing adherence to AML, KYC, EDD and risk framework standards.
• Providing expert challenge on complex CDD decisions, EDD outcomes, risk assessments and control weaknesses, ensuring decisions are robust, well documented and aligned to policy expectations.
• Identifying systemic issues, material control deficiencies and emerging operational risks through thematic reviews, root cause analysis and post-implementation validation of remediation actions.
• Assessing automated workflows, system-generated outputs, data integrity and AI-enabled processes to ensure accuracy, consistency and effective risk management across the customer lifecycle.
• Building strong relationships across Advisory, Delivery, Quality, Operations and Risk teams, contributing to governance forums and driving continuous improvement that strengthens customer outcomes, operational efficiency and control effectiveness.

What you'll bring

• A minimum of five years' experience in a similar assurance, quality or controls role, such as first line Quality Assurance, second line Compliance or Internal Audit.
• Strong knowledge of AML, KYC, CDD and EDD requirements, with the ability to assess documentation quality, risk assessment accuracy and decision-making standards.
• Demonstrable experience of systems and control testing, including assessing design and operating effectiveness across manual, automated and data-driven controls.
• The ability to lead independently on thematic reviews, compliance assessments or assurance engagements, from scoping and testing through to reporting and remediation oversight.
• Confident communication and stakeholder management skills, with the ability to provide clear, pragmatic feedback, robust challenge and practical recommendations for improvement.

It's a bonus if you have

• A relevant professional qualification in financial crime, such as ICA or ACAMS.
• Experience or formal learning in AI in Compliance, automation assurance or technology-enabled risk management.
• Coaching, mentoring or some line management experience, with the ability to support capability development and help others perform at their best.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.