CCTV Supervisor - 52 Lime Street

Ward Security Limited; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading security services provider is seeking an experienced CCTV Supervisor to oversee security operations in London. The role requires excellent communication and customer service skills, as well as a valid SIA license. Join a company that values diversity and promotes an inclusive workplace, offering extensive benefits and training opportunities.

Benefits

Financial support for SIA Licensing

Cycle to work scheme

Company Pension scheme

Life Assurance benefits

Training and development opportunities

Discounted gym membership

Retail and travel discounts

24/7 Employee Assistance programme

Qualifications

• Must possess a valid SIA license and CCTV license.
• Minimum 1 year experience as a CCTV Security Supervisor.
• IT literate and able to operate security equipment.

Responsibilities

• Monitor CCTV cameras and identify threats.
• Conduct ID checks and respond to emergencies.
• Provide exceptional customer service and maintain professionalism.

Skills

Communication

Customer Service

Multitasking

Detail Orientation

Job description

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable CCTV Supervisor to safeguard a prominent facility in London.

The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.

Role : CCTV Supervisor Pay Rate: £16.59 per hour Shift Pattern: 4 on, 4 off, days and nights Location : Lime Street, London. Role Requirements: SIA License

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership :

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Must have:

• Valid SIA licence
• CCTV license
• Good customer service and communication skills
• CCTV Security Supervisor experience -minimum 1 year
• Excellent Organisational and Time Management skills
• Experience within Cooperate Security (Min 1 Year)
• Surveillance skills and detail orientation
• 5 year checkable work history
• IT literate- Ability to operate detecting systems and emergency equipment

Main Duties

• Monitor the CCTV Cameras closely and identify any threats or suspicious behaviour
  o Operating, monitoring, and responding to security and safety systems including CCTV, Access
  Control, Alarms monitoring and Fire alarms
  o Provide full handover at end of shift to the oncoming DSM/CCTV Supervisor and families
  yourself with the DSM’s handover
  o Book the team on duty using the automated system
  o Work closely with the Duty Shift Manager in running the day-to-day security operation and
  ensure each member of the team maintain high level of discipline
  o Follow the directions of the Security Shift Manager & Security Manager
  o To deputise for the Shift Manager whenever required
  o Contribute with any level of ideas that may improve the level of service
  o Fully understand, comprehend and partake in Loading Bay, Front of House, Post Room and/or
  Patrol duties
  o Conduct external and various internal patrol duties by check all electronic patrol points and
  report any defects
  o Ability to work in a highly demanding Security Control Room
  o Support occupiers, contractors, visitors and tourists with enquiries
  o Keys, Radio & Passes distribution management
  o Report writing following security investigations or an incident, using the escalation procedures
  o Report and maintain a written record of all faults / incidents, using client applications
  o Ask for advice from the DSM or Security Manager
  o Management of all communications from the Security Control Room, namely, radio &
  telecommunications
  o To maintain, through compliance with the Assignment Instructions, Risk Assessment, Policies
  & Procedures
  o The safety and security of all staff, contractors and visitors to designated areas of work
  o Maintaining the Daily Occurrence Book (eDOB) in line with the SOP
  o To bring to the immediate attention of Duty Shift Manager, Security Manager and/or Property
  Management Team of any incident or complaint from any quarter and keep appraised of
  events on site
  o Ensure all record keeping maintain accuracy
  o Ensure team members are trained and deliver to a high standard
  o Fulfil AdHoc duties / tasks assigned to the highest standards
  o To ensure all instructions given to you in relation to the Data Protection Act 1998 are fully
  implemented at all times
  o Be prepared to step down and step up due to operational requirements
  o Proactive seek to develop and learn for personal/operational gain
  o Ensure your working environment is always clean, presentable

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.

Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.