CCTV service engineer

Amberstone Security; Nottingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security solutions provider is looking for an Area Service Engineer in Nottingham. The successful candidate will manage service calls, communicate effectively with the team, and embody professionalism in all client interactions. A solid understanding of security systems is essential, along with a commitment to continuous learning and relationship building. Competitive salary and opportunities for overtime are offered, alongside comprehensive training and ongoing development.

Benefits

Perkbox recognition – rewards and discount platform

Employee of the month scheme £50

Ongoing training

Progression opportunities

Qualifications

• Solid understanding of security systems like CCTV, Intruder, Access Control, and Fire systems is essential.
• Commitment to continuous learning and training.
• Friendly and approachable demeanor.

Responsibilities

• Manage your service area and ensure high service delivery.
• Maintain professionalism while resolving client issues.
• Adhere to service level agreements (SLAs).

Skills

Understanding of CCTV systems

Understanding of Intruder systems

Understanding of Access Control

Understanding of Fire systems

Strong customer relationship skills

Job description

Overview

Join Our Team as an Area Service Engineer at ASEL Integrated Security Solutions in the Nottingham area. At ASEL, we design, develop, and deliver tailored security solutions that fuse innovative technology, skilled personnel, and effective processes to drive tangible results. We are industry leaders in security risk modeling, using data and insights to empower our clients, enhance their strategies, minimize risks, and reduce costs.

This is an opportunity to be part of a growing organisation that values professionalism and strong customer relationships. You will represent ASEL with pride and approachability while making a difference in your service area.

Position

Area Service Engineer

What You'll Do

• Manage your service area: Take ownership of service calls within your allocated area and ensure a high standard of service delivery at all times.
• Communicate effectively: Keep your Line Manager or Supervisor informed about outstanding issues and engage proactively to minimise revisit calls.
• Promote ASEL’s values: Be an ambassador for ASEL, showcasing professionalism, customer care, and best practices in all interactions.
• Collaborate: Work closely with our Service Team to complete other reasonable duties in a timely and efficient manner.

Your Skills And Experience

• A solid understanding of CCTV, Intruder, Access Control, and Fire systems is essential.
• A commitment to continuous learning, with ongoing training in company procedures and relevant areas.
• A friendly and approachable demeanor, with a knack for building strong relationships with customers and colleagues alike.

Key Responsibilities

• Ensure the smooth operation of your designated service area.
• Maintain professionalism while troubleshooting and resolving client issues.
• Adhere to SLAs and aim to provide first-call solutions.
• Maintain a positive image for ASEL through appearance and conduct.
• Keep your service vehicle well-maintained and clean.

Salary And Benefits

• Competitive base salary based on experience, plus opportunities for overtime.
• Participation in a 1 in 6 call-out rota.
• Comprehensive training and development opportunities in a supportive environment.

Why Join ASEL?

At ASEL Integrated Security Solutions, we are committed to cultivating talent and providing our employees with the resources and training necessary for their professional growth. If you are motivated, have a passion for security solutions, and are eager to contribute to our mission of excellence, we would love to hear from you.

Ready to take the next step in your career? Apply today to join our innovative team at ASEL Integrated Security Solutions!

Mission, Core Values & Competencies

Embracing the company’s core values and principles in order to achieve the overall mission of the organisation. Take personal responsibility for your career development by continually assessing and adjusting personal performance and behaviour against the objectives agreed in your ASEL Integrated Security Solutions Colleague Development Plan.

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities. We are committed to engaging and retaining the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Benefits

• Perkbox recognition – rewards and discount platform
• Apprenticeship opportunities
• Employee of the month scheme £50
• 110% Club with prizes and monetary rewards
• WageStream – flexible wage access
• EAP – Employee Assistance Programme
• Progression opportunities within the company
• Ongoing training