CCTV Security Support Officer

West Midlands Metro; Birmingham; On-site; GBP 29,000; Full time

Job summary

West Midlands Metro is seeking a CCTV Security Support Officer to manage and operate CCTV systems effectively. This role involves downloading and reviewing CCTV footage, responding to requests, and maintaining excellent records. Ideal candidates will have strong communication and interpersonal skills, along with relevant educational qualifications. Join us to support a safe tram service in the West Midlands.

Benefits

MML Pension

25 Days Annual Leave

Free travel on Tram & NX Bus for you and your partner

Qualifications

• Experience in an office-based environment.
• Ability to operate Microsoft Office packages.
• Flexibility in working hours.

Responsibilities

• Download and review all forms of CCTV data following incidents.
• Input incident reports into the MML Incident Database.
• Ensure compliance with GDPR policies.

Skills

Attention to Detail

Time Management

Interpersonal Skills

Communication Skills

Education

GCSE Maths and English at Grade C or above

Tools

Microsoft Office

Job description

Job Type: Permanent

Location: WS10 0AR

Sector: Rail

Benefits: MML Pension, Annual Leave & Free travel on Tram & NX Bus for you and your partner

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CCTV Security Support Officer

Location: Wednesbury Depot, Potters Lane, WS10 0AR

Salary: £28,184 per annum + Excellent Benefits!

Contract: Full time, Permanent

Benefits: MML Salary Sacrifice Pension, 25 Days Annual Leave & Free travel on Tram & NX Bus for you and your partner

West Midlands Metro is your gateway to an exciting career in the heart of England's thriving West Midlands region.

We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly – people!

With a strong presence in the heart of England, we play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region.

Our sleek trams provide fast, convenient, and eco-friendly transportation solutions, reducing road congestion, lowering carbon emissions, and fostering a greener future for the West Midlands.

We are now recruiting for a CCTV Security Support Officer to provide efficient and professional administration and operation of the Midland Metro Limited CCTV systems and their data.

In addition to this, as our CCTV Security Support Officer you will be responsible for:

• Downloading, reviewing and interrogation of all forms of CCTV (tram, network and body worn) following a reported incident.
• Downloading, reviewing and interrogation of on tram recorder (OTDR) data to assist with investigations.
• Downloading and reviewing of safety critical communications to support ongoing investigation.
• Inputting all incident reports into the MML Incident Database.
• Inputting CCTV, OTDR and safety critical communications findings into the MML Incident Database.
• Responding, reviewing, logging and disclosing CCTV footage requests to the Police and third party (where applicable).
• Always Adhering to MML’S GDPR and employee privacy policies.
• Carrying out and recording regular audits of CCTV, OTDR and safety critical systems.
• Reporting and tracking of recorded faults of CCTV, OTDR and safety critical systems.
• Highlighting incidents of a significant nature to the relevant senior leader or manager.
• Providing feedback to the relevant MML teams after reviewing CCTV.
• Supporting the Security and Insurance Officer with security-based objectives and tasks.
• Supporting the QHSE Team with activities and projects as required.
  
  

In order to be successful in this role, it’s essential that you have:

• Worked in an office-based environment with the ability to keep and maintain records.
• The ability to operate Microsoft office packages.
• The ability to plan workloads and prioritise effectively.
• Good time management.
• GCSE Maths and English at Grade C or above.
• Excellent interpersonal skills.
• Great attention to detail.
• Excellent communication skills, both written and verbal.
• Flexible in their working hours, working hours are based on business need. Earlier or later starts may be required to ensure that downloads are completed quickly and effectively.
  
  

We prioritise a safety-first culture and require all team members to uphold strict health and safety standards, actively promoting safe practices across the team.

If you’re ready to make an impact by supporting a safe and efficient tram service, apply today to join our dedicated team at West Midlands Metro!

Click on “APPLY” today!

This vacancy will remain open for up to 6 weeks from the date of publication. However, please note that we reserve the right to close the posting earlier if we identify suitably qualified candidates to move forward in the selection process.

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