CCTV Response Coordinator

TN United Kingdom; Craigavon; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking security solutions provider as a Response Operative, where you will be the first point of contact for customers in our Alarm Monitoring Centre. This full-time role offers a dynamic 4-day shift rotation, allowing you to balance work and personal life. You'll engage in critical tasks such as analyzing CCTV footage, responding to alarms, and collaborating with emergency services. With a comprehensive benefits package and extensive training opportunities, this position is perfect for those looking to make a meaningful impact in a supportive team environment.

Benefits

Comprehensive benefits package

Pension

Life assurance

High street discounts

Extensive training opportunities

Career development support

Qualifications

• Strong problem-solving and communication skills are essential.
• Knowledge of CCTV systems and ARC duties is required.

Responsibilities

• Analyse CCTV images and respond to security activations.
• Liaise with emergency services and maintain accurate records.

Skills

CCTV systems knowledge

Problem-solving skills

Communication skills

Computer literacy

Ability to work under pressure

Education

SIA CCTV license

Job description

Social network you want to login/join with:

***Please note : The role operates on a 4-day shift rotation: 4 day shifts, followed by 4 days off, then 4 night shifts, followed by 4 days off, and so on. Shifts are 12 hours each: 6:00 AM–6:00 PM / 6:00 PM–6:00 AM or 7:00 AM–7:00 PM / 7:00 PM–7:00 AM – based in Craigavon (BT66) ***

Envision Intelligent Solutions is a technology-led security solutions provider, delivering cutting-edge services to meet the needs of today’s and tomorrow’s businesses.

What You Will Do

As a Response Operative in our Alarm Monitoring Centre in Craigavon (BT66), you’ll be the first point of contact for our customers. You’ll analyse CCTV images, respond to live security and fire system activations, and liaise with emergency services when needed. You’ll also maintain accurate records, update customer databases, and escalate unresolved issues to supervisors.

What We Offer

Comprehensive benefits package, including pension, life assurance, and high street discounts

Full-time, permanent role with day and night shift rotations (4 on / 4 off)

Extensive training opportunities and career development support

Collaborative team environment

What We’re Looking For

Knowledge of CCTV systems and ARC (Alarm Receiving Centre) duties

Strong problem-solving, communication, and computer literacy skills

Ability to work under pressure, independently or as part of a team

Preferred:

Customer service or contact centre experience

SIA (Security Industry Authority) CCTV license (training provided if needed)

Why Join Us?

Be part of a team where your work makes a real impact. At Envision, we provide ongoing training, career progression opportunities, and a supportive environment to help you thrive.

***Please note : The role operates on a 4-day shift rotation: 4 day shifts, followed by 4 days off, then 4 night shifts, followed by 4 days off, and so on. Shifts are 12 hours each: 6:00 AM–6:00 PM / 6:00 PM–6:00 AM or 7:00 AM–7:00 PM / 7:00 PM–7:00 AM – based in Craigavon (BT66) ***