CCTV Operator, York

Gough & Kelly Limited; York; On-site; Full time

Job summary

An established industry player is seeking a dedicated CCTV Operator to enhance public safety in York City Centre. This full-time position offers a unique opportunity to work closely with local authorities and police, ensuring the effective operation of the CCTV system. You'll play a crucial role in monitoring and recording incidents, while also providing excellent customer service. With a commitment to employee well-being, the company offers a competitive pay rate, extensive benefits, and ongoing training to support your professional growth. If you're punctual, trustworthy, and passionate about community safety, this role could be your next career step.

Benefits

Employee Assistance Programme (EAP)

Private healthcare scheme

Employee perks and discounts

Ongoing training

Holiday entitlement increasing to 30 days

Cycle to work scheme

Qualifications

• Must possess a valid SIA CCTV Licence.
• Exceptional communication and organisational skills are essential.

Responsibilities

• Operate and monitor CCTV systems in compliance with procedures.
• Liaise with police and maintain accurate records of events.
• Ensure security of control room and equipment at all times.

Skills

SIA CCTV Licence

Exceptional communication skills

Customer service skills

Organisational skills

Problem solving skills

Attention to detail

Knowledge of York city centre

CCTV Operator experience

Job description

We are now looking for a professional CCTV Operator to provide services in York City Centre. 

You will be responsible for CCTV Operator and surveillance of the City of York Council's CCTV system, working in partnership with North Yorkshire Police and providing CCTV images to allow them to respond to incidents.

The position:

• Full-time, permanent
• 5 on, 5 off shift pattern (12-hour night shifts)

Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees. We have an excellent and ever-growing benefits package to set you on the right path from the day you join us:

• Competitive rate of pay - £12.25 per hour
• Employee Assistance Programme (EAP)
• Private healthcare scheme (with length of service)
• Employee perks and discounts (with length of service)
• Ongoing training
• Holiday entitlement – increasing to 30 days, with length of service (pro rata)
• Cycle to work scheme

Duties:

• To operate and monitor all systems within the control room in an efficient manner and to ensure that all work is undertaken in compliance with the operating procedures, legislation and the codes of practice.
• To assist in obtaining and maintaining the British Standards 7958:2005.
• To liaise with the Police, other agencies and members of staff to ensure the appropriate use of the system. To include all evidential records and witness statements to a standard acceptable to the rules.
• To record all events and actions in a clear and accurate written format.
• To provide an efficient and courteous radio and telephone answering service and to deal efficiently with all enquires.
• To report equipment failure to the site supervisor to maximise operation of the system.
• To maintain a secure system for providing data in accordance with the established regulations and to ensure that the security of the control room and equipment is maintained at all times.

Skills, attributes and experience:

• SIA CCTV Licence is essential
• A good knowledge of York city centre is also desirable
• Exceptional communication and customer service skills
• Excellent organisational skills with the ability to multitask
• Strong problem solving skills and competence in paying attention to detail
• The successful applicant will be punctual, honest and trustworthy
• NPPV2 vetted is desirable, but not essential
• CCTV Operator experience is desirable, but not essential, as training will be given

Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.