CCTV Operator/Customer Services

www.findapprenticeship.service.gov.uk - Jobboard; Hardingstone; On-site; GBP 31,000; Full time

Job summary

A leading facilities management company in the UK is looking for individuals to join their Security Operations Centre. The role involves monitoring CCTV footage, providing support to store colleagues, and ensuring exceptional customer service. No prior experience is needed, as comprehensive training will be provided, including a fully funded CCTV SIA licence. The position offers a competitive salary and career development opportunities.

Benefits

Competitive salary

Retail discount

Training and career development

Overtime opportunities

Qualifications

• Reliable, trustworthy, and enthusiastic.
• Experience working collaboratively as part of a team.

Responsibilities

• Monitor CCTV footage to identify and respond to criminal behavior.
• Offer phone support to security personnel.
• Input security and crime incident data accurately.
• Deliver exceptional customer service.

Skills

Excellent communication skills

Customer service skills

Ability to multi-task

Proactive and customer-focused

Job description

Job Overview
-Mitie, the UK's leading facilities management and professional services company, is expanding our M&S Security Operations Centre and we're looking for dedicated individuals to join our team.

No prior experience is required for this role, as we offer comprehensive on-the-job training. This includes a fully funded CCTV SIA licence to ensure you have the skills needed to excel in your position.

We're looking for candidates who are:

-Excellent communicators with a professional telephone manner

-Computer literate with the ability to adapt to new systems

-Reliable, proactive, and customer-focused

If you're ready to start a rewarding career in a dynamic environment, we want to hear from you!



Main Duties

-Monitor CCTV footage to identify and respond to criminal behavior within M&S stores

-Offer phone support to M&S store colleagues, assisting with security-related matters

-Accurately input security and crime incident data into a central database

-Deliver exceptional customer service to our client, ensuring their needs are met

-Conduct regular check-in calls with security personnel to share valuable intelligence and updates

What we are looking for
-Excellent communication and customer service skills

-Strong ability to multi-task and prioritize workload effectively

-Highly committed, motivated, and proactive

-Experience working collaboratively as part of a team

-Reliable, trustworthy, and enthusiastic



What we offer
-£30,069.74 per annum working 5 days out of 7 with an average of 2 weekends on and 2 weekends off

-Shift pattern of one week of 08:00am - 16:00pm/17:00pm and three weeks of 11:00am - 20:00pm or 12:00pm - 20:00pm

-A competitive salary

-Very attractive retail discount

-Overtime opportunities

-Training, career development & progression