CCTV Operator - Alarm Receiving Operator - Days & Nights

Qvis Lighting & Security Ltd; Portsmouth; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading security monitoring company seeks a CCTV Operator - Alarm Receiving Operator in Portsmouth. The role involves monitoring alarms, handling calls, and providing exceptional customer service. Ideal candidates will possess strong communication skills and attention to detail. Full training provided, salary ranges between £26,800 and £27,800.

Benefits

Free onsite parking

Company Pension scheme

Cycle Scheme

20 Days holiday

Birthday Vouchers

Company Events

Qualifications

• Strong interpersonal and communication skills required.
• Ability to remain calm under pressure.
• Experience with SIA CCTV License is an advantage.

Responsibilities

• Monitor alarms and CCTV, handle incoming calls.
• Ensure compliance with operating procedures.
• Liaise with police and other agencies for emergency response.

Skills

Clear communication

Interpersonal skills

Customer service

Attention to detail

Ability to multi-task

Job description

CCTV Operator - Alarm Receiving Operator

Salary £26,800 -£27,800*

Full time 12 hour rotating shift pattern - 08:00 - 20:00 & 20:00 - 08:00

(Full time 4-day shift /4-day shift 4-night shift /4-night shift rotation on a 4 on 4 off shift basis)

QVIS Monitoring is the UK's most Accredited Monitoring Station. With extensive experience within the security and CCTV industry, we've been offering CCTV and Alarm monitoring since 2014. Our clients receive the best service and attention to detail, independently verified each year by the highest UK security regulatory bodies. We're looking for qualified individuals to join the team at our monitoring centre in Hilsea, Portsmouth.

The Role: CCTV Operator -Alarm Receiving Operator

As an Alarm Receiving Operator you will be responsible for answering incoming phone calls to the alarm receiving centre, monitoring customer alarms, CCTV and communicating with customer key contacts regarding their alarms.

Key Responsibilities: CCTV Operator - Alarm Receiving Operator

• Alarm handling and CCTV Operating on our bespoke software
• PC data entry and basic administration duties
• Edit and handle customer records
• Follow procedures methodically and uphold excellent standards
• Deal with customer requests via telephone and email in a professional nature
• Monitor all systems within the control room in an efficient manner, ensuring that all work is undertaken in compliance with the operating procedures, legislation, and the codes of practice.
• Liaise with Police, other agencies, and designated employees to coordinate the appropriate emergency response by risk assessment and adherence to company procedures.
• Provide routine system support to all clients i.e. system testing, administering alarm configurations
• Participate in departmental administrative duties when needed
• Report all events and actions taken in a clear, legible, and accurate written format
• Provide a courteous telephone answering service and deal efficiently with all enquiries
• Ensure smooth handovers between operators

Your Skills and Experience: CCTV Operator - Alarm Receiving Operator

• Clear, effective communication and strong interpersonal skills
• Good organisation and efficiency with the ability to multi-task
• Exceptional concentration, good attention to detail and possess excellent customer service skills
  
• Professional with the ability to work under pressure and remain calm, using good judgemental skills
  
• SIA CCTV Licence is an advantage, but not essential
• Full Training will be given - *completion of training modules can be achieved within 6 months

Benefits:

• Free onsite parking
• Company Pension scheme
• Cycle Scheme
• 20 Days holiday
• Birthday Vouchers
• Company Events

To submit your CV for the CCTV - ARC Operator opportunity, please press Apply now and await further instructions