CCTV Operator

Mitie Cleaning & Hygiene Services; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading facilities management company as a CCTV Controller at Buchanan Galleries. In this role, you'll monitor CCTV systems, respond to emergencies, and ensure a secure environment. Your expertise in retail security and effective communication will enhance safety measures, contributing to a thriving community. You'll enjoy benefits like flexible schedules, financial wellbeing assistance, and employee recognition programs.

Benefits

Flexible benefits scheme

Virtual GP services

Financial wellbeing assistance

High street discounts

Cycle-to-work scheme

Life cover

Employee recognition programs

Qualifications

• Valid CCTV SIA License is essential.
• CCTV experience is essential.
• Strong system experience including CCTV and Access Control.

Responsibilities

• Monitoring and operating CCTV systems.
• Responding to emergencies and liaising with emergency services.
• Completing documentation and reports.
• Managing fire alarm tests and evacuation procedures.

Skills

Excellent communication

Calmness under pressure

Retail security experience

Team player

Tools

Microsoft Office

CCTV systems

Access Control

Job description

Better places, thriving communities.

Buchanan Galleries shopping centre

220 Buchanan Street

Rate of pay - £13.72

40 hours per week

Valid CCTV SIA License is essential

We have an exciting opportunity for a CCTV Controller at one of our prestigious Shopping Centres. The role involves monitoring CCTV, responding to alarms, communicating with staff, contractors, and emergency services, and providing a customer-focused control room service.

Main Duties

1. Monitoring and operating CCTV systems, including reporting.
2. Responding to emergencies and liaising with emergency services.
3. Completing reports, documentation, and handovers.
4. Understanding and reporting on contractual agreements, SLAs, and KPIs.
5. Following client and company procedures.
6. Managing fire alarm tests, monitoring, and evacuation procedures.
7. Participating in meetings.
8. Reporting defects and following up on actions.
9. Maintaining security standards for access, egress, and visitor regulation.
10. Responding to requests and resolving issues within SLA timeframes.

What We Are Looking For

1. Team player with enthusiasm.
2. Ability to work independently.
3. Retail security experience.
4. Flexible approach to work.
5. Excellent communication skills, both written and verbal.
6. Calmness under pressure.
7. CCTV experience is essential.
8. Proficiency in Microsoft Office (Outlook, Excel, Word).
9. Strong system experience, including CCTV and Access Control.
10. CCTV license is essential.

Our flexible benefits scheme includes virtual GP services, financial wellbeing assistance, a benefits platform for personalized options, high street discounts, cycle-to-work scheme, life cover, save-as-you-earn scheme, and employee recognition programs.

We are committed to inclusive recruitment. If you have a disability or long-term condition and need adjustments during the process, please contact us.

Since 1987, Mitie has employed 72,000 people worldwide, providing facilities management and professional services to diverse clients, including banking, government, hospitals, and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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