CCTV Operator

Mitie; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking a CCTV Controller to oversee operations at a prestigious shopping center. This role involves monitoring CCTV systems, liaising with emergency services, and preparing reports. Ideal candidates will have retail security experience, strong communication skills, and the ability to work under pressure. Join us for a rewarding career with excellent benefits and career development opportunities.

Benefits

Virtual GP access

Financial wellbeing assistance

Customizable benefits platform

High street discounts

Gym access

Cycle-to-work scheme

Life cover

Save-as-you-earn scheme

Employee recognition awards

Qualifications

• Team player with an enthusiastic attitude.
• Proficiency in CCTV and Access Control systems.
• Ability to work independently or as part of a team.

Responsibilities

• Monitor and operate site CCTV systems and respond to emergency situations.
• Prepare reports and documentation, including handovers.
• Maintain security standards for access, egress, and visitor regulation.

Skills

Retail security experience

Excellent written and verbal communication skills

CCTV experience

Flexibility to adapt

Calmness under pressure

Tools

Microsoft Office

Outlook

Excel

Word

Job description

We have an exciting opportunity for a CCTV Controller at one of our prestigious Shopping Centres. The role involves all aspects of control room duties, such as monitoring CCTV, dealing with alarm activations, communicating with staff, contractors, and emergency services, and providing a customer-focused control room service.

Main Duties

• Monitoring and operating the site CCTV systems, including reporting.
• Responding to emergency situations and liaising with emergency services.
• Preparing reports and documentation, including detailed handovers.
• Understanding and reporting on contractual agreements, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).
• Operating client and company procedures and processes.
• Managing fire alarm tests, monitoring, and evacuation procedures.
• Participating in required meetings.
• Reporting defects and following up on actions.
• Maintaining security standards for access, egress, and visitor regulation.
• Responding to requests and resolving issues within SLA timeframes.

What we are looking for

• A team player with an enthusiastic attitude.
• The ability to work independently.
• Retail security experience.
• Flexibility to adapt to business needs.
• Excellent written and verbal communication skills.
• Calmness under pressure.
• Essential CCTV experience.
• Proficiency with Microsoft Office, Outlook, Excel, and Word.
• Ability to work as part of a team or independently.
• Strong system experience, including CCTV and Access Control.

Our market-leading flexible benefits scheme offers various benefits to suit your lifestyle, including virtual GP access, financial wellbeing assistance via Salary Finance, and a customizable benefits platform called Choices.

Additional benefits include high street discounts, gym access, cycle-to-work scheme, life cover, save-as-you-earn scheme, Mitie Matching Share Plan, and employee recognition awards.

We prioritize career development through diverse training and development opportunities and are committed to inclusive recruitment. If you have a disability or long-term condition and require adjustments during the recruitment process, please contact us by email.