CCTV Operator

Man Commercial Protection; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services company is seeking CCTV Control Room Operators for their large facility in Birmingham. The role involves monitoring 2500 cameras across the West Midlands, assisting emergency services, and managing incidents. Candidates must hold a valid CCTV Licence and possess strong communication skills. The pay is £12.60 per hour with night shifts on a 4 on 4 off pattern.

Benefits

Full uniform supplied

Access to in-house training

Free IPSA membership

Double pay on Bank Holidays

Discount schemes through Perks At Work

Qualifications

• CCTV Badge is essential, Dual Badge is advantageous.
• Ability to work independently and use initiative.
• Excellent phone manner required.

Responsibilities

• Patrol cameras throughout the West Midlands.
• Assist emergency services during live incidents.
• Support police by saving footage for investigations.

Skills

Strong communication skills

Microsoft IT skills

Team player attitude

Polite demeanor

Enthusiastic demeanor

Education

Valid CCTV Licence

Full 5-year checkable work/education history

Job description

MAN Commercial Protection is seeking CCTV Control Room Operators for one of the largest control rooms in the UK, covering over 2500 cameras across the West Midlands.

Shift Pattern and Timings

4 on 4 off night shifts, from 17:45 to 05:45.

Pay Rate

£12.60 per hour.

Coverage

Primarily focusing on West Midlands Transport, with additional coverage of towns and city centres around the West Midlands.

Main Responsibilities

• Patrol cameras throughout the West Midlands.
• Assist emergency services during live incidents.
• Support police by searching and saving footage for investigations.
• Handle incidents for the local council Out of Hours, liaising with social services and other organizations to assist the public.
• Communicate with local town hosts and shops via radio.
• Respond to emergency calls from the public via help points in the control room.
• Update the public through social media regarding West Midlands developments.
• Process email requests for footage and information.
• Coordinate with Highways England on traffic management.
• Manage alarm calls across the West Midlands.

Requirements

• Essential: CCTV Badge.
• Advantages: Dual Badge.
• Strong communication, literacy, and IT skills (Microsoft products).
• Excellent phone manner and team player attitude.
• Polite and enthusiastic demeanor.
• Ability to work independently and use initiative.
• Full 5-year checkable work/education history.
• Valid CCTV Licence.

Additional Benefits

• Full uniform supplied.
• Access to in-house training including SIA and First Aid.
• Free IPSA membership with 24-hour helplines for counselling and legal support.
• Double pay on Bank Holidays.
• Discount schemes through Perks At Work.