CCTV Maintenance Technical Manager

Tesco; Welwyn Garden City; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading UK retail brand based in Welwyn Garden City is seeking a skilled individual to lead its CCTV operations. The candidate will ensure safety and efficiency of CCTV systems, provide technical support, and collaborate on improvements. A focus on problem-solving, compliance, and teamwork is essential. The role offers opportunities for ongoing training and development within a supportive work environment.

Benefits

Annual bonus scheme of up to 20% of base salary

25 days holiday plus personal day

Private medical insurance

26 weeks fully paid maternity leave

Qualifications

• Proven experience in maintenance, engineering, or construction.
• Proficient in handling IT equipment and proficiency in CCTV systems.

Responsibilities

• Oversee the technical support for CCTV systems.
• Review and enhance current CCTV maintenance.
• Collaborate with IT for system integration.
• Support the CCTV field team for business initiatives.

Skills

Problem solving

Technical proficiency

Communication

Data analysis

CCTV software knowledge

Tools

Microsoft 365

CCTV software platforms

Job description

Overview

Tesco UK • Welwyn Garden City • Permanent • Apply by 10-Oct-2025

Lead CCTV operations at Tesco to ensure safety and efficiency for all. Joining a skilled team, you will take charge of the proactive monitoring, upkeep, and enhancement of CCTV systems across our estate. Your responsibilities will be instrumental in preventing losses, responding to incidents, and ensuring operational continuity to safeguard individuals, assets, and brand reputation.

This role demands a high level of technical proficiency, strong problem-solving abilities, and a proactive attitude. You\'ll need to be confident in diagnosing faults, implementing situational and systemic solutions, and ensuring compliance with data protection and security standards. In return, you\'ll benefit from ongoing training, career development opportunities, and the chance to contribute to one of the UK\'s most trusted retail brands.

What is in it for you

We\'re all about the little helps. That\'s why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Click Here to find out more.

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years\' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

You will be responsible for

• Providing and coordinating the technical service support function for CCTV category.
• Reviewing our current CCTV maintenance model to find opportunities for improvement, and exploring creative methods to optimize efficiency and availability.
• Ensuring comprehensive technical comprehension and supervision of traditional and IP CCTV systems, encompassing configuration, fault diagnosis, and integration with network infrastructure (e.g., switches, routers, firewalls, VLANs).
• Collaborating with IT and networking collaborators to integrate CCTV systems into Tesco\'s secure network to ensure ongoing connectivity for remote monitoring operations.
• Supporting the internal specialist CCTV field team to respond to any future business-led initiatives, ensuring capability to provide effective continued service support.
• Additional responsibilities including Cash Conveyance & Checkout systems technical support.
• Establishing effective relationships with wider teams, colleagues and supporting contractors, communicating & managing expectations where necessary.
• Collaborating with team members and external partners to improve and implement strategies.
• Resolving blockers to success through clear communication and collaboration with peers and senior stakeholders.
• Keeping up to date with any industry & legislative changes, and implementing change to process if required, passing on this information and knowledge to wider teams.
• Oversight and understanding of technical issues highlighted by "field" based colleagues/contractors, developing resolutions, delivering "best practise", implementing change if needed to deliver estate wide solutions.
• Site visits as required in line with technical categories, regarding incidents/investigations/information gathering.
• Proficiently guiding own progress and advancement without focusing on specific measurements.

You will need

Being an essential part of our technical management team, you will display keenness for maintaining high standards. With prior experience in maintenance, engineering, or construction domains, you will be proficient in using IT equipment, including proficient use of Microsoft 365.

Operational Skills

• Performance Management and Improvement.
• Communication & collaborator management.
• Data analysis.
• Confident in presenting findings and solutions to issues through various media platforms.
• Problem solving across hybrid CCTV environments, including legacy analogue systems and modern IP-based deployments.
• Proficiency in CCTV software platforms (including Target) and IP configuration utilities and networking tools.
• Maintenance planning & processes.
• Governance and compliance.
• Organisational and planning skills.

About us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we\'re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Whether you\'re just kicking off your career, juggling passions, or navigating big life events, we\'re here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We\'re proud to be an accredited Disability Confident Leader, where everyone\'s welcome. That\'s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you\'re interested in joining our team but don\'t tick every box, don\'t let that hold you back from applying.