CCTV Intelligence and Retrievals Officer

British Transport Police; Greater London; On-site; GBP 38,000 - 47,000; Full time

Benefits offered by this job

28 days annual leave

Family-friendly policies

Pension scheme

Salary sacrifice options

Rail season ticket loan

Job summary

British Transport Police in London is seeking a CCTV Intelligence and Retrievals Officer to join the Control Rooms and Visual Services Department. You will monitor live feeds, identify patterns, and prepare high-quality evidential CCTV downloads for investigations.

The role requires strong communication, attention to detail, and understanding of CCTV capture guidelines. The position is permanent, full-time at our Ebury Bridge location with attractive pension and benefits.

Qualifications

• Excellent communication and interpersonal skills essential for frontline investigations.
• Ability to solve technical issues related to CCTV and video imagery.
• Knowledge of national guidelines around capture and processing of CCTV and other video imagery.
• Understanding of how criminal investigations and operations are conducted.

Responsibilities

• Proactively monitor live-time incidents and review cameras to push feeds to control rooms.
• Identify crime patterns and raise logs with control rooms as appropriate.
• Undertake administrative duties including recording and logging activity related to the role.
• Coordinate and respond to customer service enquiries to drive strong service delivery.

Skills

Communication

Interpersonal skills

Problem solving

CCTV knowledge

Job description

Job Introduction

Salary: Starting salary of £42,697.42 per annum which consists of a base salary of £31,736.51 plus 20% shift allowance, and £4,613.61 London Allowance.

Contract Type: Permanent

Location: Ebury Bridge, London, SW1W 8RP

Type of Working Arrangement: Office Working

Hours: This is full-time role (37 hours per week)

British Transport Police (BTP) is the national police force for the rail network throughout Great Britain. We are the 'Guardians of the Railway,' putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Opportunity:

British Transport Police have a fantastic opportunity for a CCTV Intelligence and Retrievals Officer (CIRO) to join the Control Rooms and Visual Services Department.

As a CIRO with BTP, you will play a vital role in supporting frontline investigations by proactively gathering, collating, and disseminating real-time CCTV footage.

You will be responsible for identifying key forensic opportunities to support investigative outcomes, working closely with the Force Control Room, Investigating Officers and Scenes of Crime Officers to ensure critical evidence is captured effectively.

In this role, you will also produce high-quality evidential CCTV downloads and still imagery, maintaining the highest evidential standards and ensuring accuracy, integrity, and compliance at all times.

What you'll be doing:

• Proactively monitor and react to live-time incidents, reviewing cameras and pushing feeds to control rooms as required
• Identify crime patterns and proactively monitor identified stations raising logs with the control rooms as appropriate
• Undertake administrational duties including the recording and logging of all activity undertaken in relation to the role
• Co-ordinate and respond to all customer service enquiries in a prompt, professional and helpful manner to drive forward the focus on customer service.

What you'll bring to the team:

• Excellent communication and interpersonal skills
• Problem solving technical issues related to this discipline
• Knowledge and understanding of national guidelines around the capture and processing of CCTV and other video imagery
• Knowledge of how criminal investigations and operations are conducted

What we offer:

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Interest-free annual rail season ticket loan after 6 months.
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme: We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at [e-mail]. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

Additional Information:

The working hours for this role can be unsocial as it involves a 24/7/365 shift pattern that include early starts, late finish times and night shifts.

The postholder may be required to travel to locations across the UK as part of operational requirements.

Further information about this vacancy can be found in the attached job description.

Vetting:

Successful applicants will be required to pass Recruitment (3 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document.

Medical:

We'll ask for relevant health and medical history details to support employee wellbeing.

References:

We'll ask for references to cover the past 5 years.

Completed applications must be submitted by 11.59pm, Sunday 11th October 2026

Inclusion & Diversity:

We are committed to building a workforce where everyone feels they belong.

We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams, improves our services and helps us better represent and support the communities we serve.

We are proud to be an inclusive employer and strive to create a workplace that is fair, respectful and accessible to all. We actively work to challenge discrimination, remove barriers and ensure equity throughout our recruitment and employment practices.

If you need any reasonable adjustments during the recruitment or selection process, please let us know - we are happy to support you. Your talent, your potential, and your unique perspective matter here.

For further information, please contact our Resourcing Team [e-mail].