CCTV Field Service Engineer – Manchester or London

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a CCTV Field Service Engineer to join their dynamic team in London. This role offers the chance to work with cutting-edge security systems, providing exceptional service to a diverse commercial client base. With a focus on career growth and development, the successful candidate will enjoy a competitive salary and various benefits, including a company vehicle and ongoing training. If you have a passion for security technology and customer service, this is an exciting opportunity to advance your career in a supportive and innovative environment.

Benefits

Competitive salary

Optional overtime

Industry-leading callout payments

Travel time allowance

Engineering commission scheme

Company vehicle

Uniform

PPE

Tools

Ongoing training

Qualifications

• Experience in the security industry and customer-facing roles is essential.
• Valid driving license required for travel to client sites.

Responsibilities

• Service security systems including CCTV and Access Control for clients.
• Provide excellent customer service while maintaining effective relationships.

Skills

Experience in the security industry

Customer service skills

Valid driving license

Ability to lift and climb ladders

Tools

CCTV systems

Access Control systems

Job description

Job Title: CCTV Field Service Engineer – Manchester or London

Client: Johnson Controls

Location: London, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference: 2ea48b1fc9ea

Job Views: 4

Posted: 07.05.2025

Expiry Date: 21.06.2025

Job Description:

What can Johnson Controls do for you?

We offer an opportunity to work with Johnson Controls to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving how the world lives, works, and plays, continuously diversifying and creating new opportunities for our employees to grow.

What You Will Do

The role involves servicing Security Systems, including Access Control & CCTV, for a large commercial customer base in North London and surrounding counties. Our Service Engineers are responsible for maintaining security systems to industry standards, providing exceptional customer service, and demonstrating industry-leading technical knowledge. The successful engineer will proactively identify and resolve issues. This is a great opportunity to work within a high-performing team in a specific geographical region, with career growth potential within a market-leading brand.

How You Will Do It

• Provide excellent customer service, exceeding expectations of both internal and external clients, and maintaining effective relationships.
• Service devices safely and responsibly to prevent injuries, property damage, and material loss.
• Manage your time efficiently, prioritizing jobs appropriately.
• Complete engineer work reports, handover certificates, BSIA certificates, or checklists accurately.

What We Look For (Essential)

• Experience in the security industry
• Valid driving license
• Ability to lift and climb ladders
• Previous experience in a customer-facing environment

Why work for ADT?

We provide a platform for career progression with a range of opportunities. Benefits include:

• Competitive salary with additional earning potential
• Optional overtime
• Industry-leading callout payments
• Travel time allowance (average 3% of basic salary)
• Engineering commission scheme (average 5% of basic salary)
• Company vehicle, uniform, PPE, tools, and ongoing training
• Industry-leading health & safety programs and employee assistance
• Career development opportunities

Our team averages over 20 years of service, and you will have the opportunity to become a valued member of our winning team.