CCTV Controller

OCS; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company is seeking a CCTV Controller to ensure the safety and security of their site. The role involves operating CCTV and other security systems, managing incidents, and maintaining communication logs. Ideal candidates will possess essential licenses and strong problem-solving skills, contributing to a secure environment.

Qualifications

• Must have the right to work in the UK.
• SIA – CCTV License is essential.
• Experience with incident management and communication.

Responsibilities

• Proactively operate the CCTV system and maintain accurate records.
• Follow escalation processes for incidents and document activities.
• Deploy security resources and implement emergency procedures.

Skills

Problem-solving skills

Effective verbal communication

Effective written communication

Education

SIA – CCTV License

Door Supervisor License

ACT Awareness

SCaN for CCTV Operators

Job description

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About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering.

Our mission is to make people and places the best they can be for our colleagues, customers, and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Shift Pattern: 7 on 3 off, 7 on 4 off, 8.5hr shifts.

As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities.

Key Responsibilities include:

• Ensure clear, accurate communication and transmission of all relevant information.
• Follow the correct escalation process for incidents, maintaining running logs in the Operators' logs.
• Deploy security resources effectively to handle incidents and arising issues.
• Proactively operate the CCTV system, conduct daily site activity risk assessments, and maintain accurate CCTV records.
• Operate fire alarm systems, PA systems, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems.
• Implement emergency procedures according to the Incident and Emergency Plan.
• Document complaints, incidents involving possible criminal activity, and daily activities professionally and accurately.

The Ideal Candidate Should Meet The Following Criteria

• You must have the right to work in the UK.
• SIA – CCTV (essential) / Door Supervisor License.
• ACT Awareness.
• SCaN for CCTV Operators.
• Problem-solving skills.
• Effective verbal and written communication skills.

How To Apply

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We are an equal opportunities employer and value diversity. We welcome applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.