CCTV Controller

Manchester Arndale; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

A facilities management company is seeking a CCTV Controller for a busy shopping centre in Bristol. Responsibilities include operating the CCTV system, handling incidents, and ensuring safety protocols. Ideal candidates must have an SIA CCTV/Door Supervisor License and excellent communication skills. The position offers career development in a diverse and inclusive environment.

Qualifications

• You must have the right to work in the UK.
• SIA – CCTV / Door Supervisor License is required.
• ACT Awareness certification is required.
• SCaN for CCTV Operators certification is required.

Responsibilities

• Ensure clear, accurate communication and transmission of all relevant information.
• Follow the correct escalation process for incidents.
• Effectively deploy security resources to handle all incidents.
• Proactively operate the CCTV system and maintain accurate records.
• Implement emergency procedures according to the Incident and Emergency Plan.

Skills

Problem-solving skills

Effective verbal communication

Effective written communication

Tools

CCTV System

Fire alarm system

PA system

Intruder/Panic Alarms

BMS

ANPR

Radio system

Phone systems

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern: 7 on 3 off then 7 on 4 off. 8.5 hour shifts, including days, nights and weekends.

As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. This role is working at a busy shopping centre in Bristol. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities.

As part of your role, your key responsibilities will include, but are not limited to:

• Ensure clear, accurate communication and transmission of all relevant information
• Follow the correct escalation process for incidents, maintaining running logs in the Operators running logs
• Effectively deploy security resources to handle all incidents and matters arising
• Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records
• Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems
• Implement emergency procedures in accordance with the Incident and Emergency Plan
• Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities

The ideal candidate should meet the following criteria:

• You must have the right to work in the UK
• SIA – CCTV / Door Supervisor License
• ACT Awareness
• SCaN for CCTV Operators
• Problem-solving skills
• Effective verbal and written communication skills

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.