CCTV Control Room Operator / Patrol Officer

bidvestnoonan; Ballymena; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security service provider in Northern Ireland is seeking a CCTV Control Room Operator / Patrol Officer to ensure safety and respond to incidents. Responsibilities include monitoring CCTV, recording reports, and communicating with partners about crime. Candidates should have strong English skills and the ability to remain calm in crises. Benefits include free parking and paid annual leave.

Benefits

Free parking

22 days paid annual leave

Double pay on bank holidays

Access to company discount schemes

Ongoing support and development

Qualifications

• Ability to remain calm and make decisions in crisis and fast-paced environments.
• Excellent command of English, both verbal and written.
• Ability to write incident reports for management and clients.
• Strong team player.

Responsibilities

• Ensure the safety of staff, buildings, assets, and the public through security surveillance.
• Monitor and respond to CCTV activations and follow escalation procedures.
• Accurately record reports in line with site procedures.
• Answer inbound calls professionally, extracting and logging information out of hours.
• Communicate with crime partners about any incidents of crime or anti-social behaviour.

Skills

Calm decision making

Excellent command of English

Report writing

Team player

Job description

CCTV Control Room Operator / Patrol Officer

• CCTV Control Room Operator / Patrol Officer

About The Role

Fairhill Shopping Centre

Shift: Rota based

Rate of pay: £13.09 per hour

Key Accountabilities

• Ensure the safety of staff, buildings, assets, and the public through effective security surveillance.
• Monitor and respond to CCTV activations, following escalation and reporting procedures.
• Accurately record reports in line with site procedures.
• Answer inbound calls professionally, extracting and logging information out of hours.
• Complete tasks to high standards, meeting company and customer requirements.
• Communicate with crime partners about any incidents of crime or anti-social behaviour.

Skills & Requirements

• Ability to remain calm and make decisions in crisis and fast-paced environments.
• Excellent command of English, both verbal and written.
• Ability to write incident reports for management and clients.
• Strong team player.
• Benefits include free parking, 22 days paid annual leave, double pay on bank holidays, access to company discount schemes, and ongoing support and development.
• Qualifications in first aid, water safety, fire safety, and EVAC chair will be provided.

About Us

Bidvest Noonan is a team of 27,000 passionate professionals dedicated to delivering exceptional service across the UK and Ireland. We support our staff with resources, training, and recognition, fostering an inclusive environment where everyone can thrive. We welcome applicants from diverse backgrounds, including the Armed Forces community.