CCTV Control Room Operator

Equans; Hempstalls; On-site; GBP 28,000; Full time

Job summary

Equans is seeking a full-time CCTV Control Room Operator in Stoke on Trent. The role entails managing site alarms, facilitating incident responses, and requires specific skills like CCTV knowledge and strong communication abilities. A competitive salary and benefits along with a diverse workplace culture are offered.

Benefits

Generous holiday allowance

Company share scheme

2 paid volunteering days a year

Cycle to work scheme

Season ticket loan

Employee assistance programme

Qualifications

• Experience in a Control Room or customer-focused environment.
• Knowledge of CCTV operations.
• Willingness to obtain an SIA license for CCTV.

Responsibilities

• Manage site alarm activations and respond to requests.
• Facilitate escalation during incidents.
• Maintain accurate incident logs.

Skills

Communication skills

Incident management

CCTV knowledge

Customer service

IT knowledge

Education

Maths and English GCSE Grade C or above

Tools

Microsoft Office 365

Job description

Equans is looking for a CCTV Control Room Operator to join our team in National Operations Centre Stoke on Trent, Staffordshire ST4 1AY on a permanent basis. This is a full time role working 42 hours per week. On offer is a salary of £27,594.08 per annum and benefits package.

Shift Pattern:

24/7 shift pattern - 4days 0700-1900, 4off, 4nights 1900-0700 4off

What will you deliver?

Managing site alarm activations, including CCTV verification and to facilitate appropriate escalation. When required, respond appropriately to requests through the Facilities Management Helpdesk and QSE Incident Reporting Hotline.

What can we offer you?

• Generous holiday allowance.
• Company share scheme.
• 2 paid volunteering days a year.
• Cycle to work scheme.
• Season ticket loan.
• Employee assistance programme.

Who are we looking for?

• Previous experience within a Control Room, Service Desk or other high call volume environment or experience of working within a customer focused environment.
• Maths and English GCSE Grade C and above
• An excellent working knowledge of IT. Must have experience with the Microsoft Office 365 package including MS Teams, Outlook, SharePoint, Excel & Word.
• Experience of contributing to incident management /command and control operations.
• Previous security or service desk experience and experience / training in fire safety and first aid.
• Previous CCTV & access control knowledge. An understanding of CCTV operations and equipment.
• Excellent communication skills, including high standards of written and spoken English. Ability to maintain accurate incident logs and gather evidential information
• SIA licensed for Public Space Surveillance (PSS CCTV operations) or willingness to be trained to achieve SIA licence requirements

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.

Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

Our ambition

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values-Accountability, Respect, Team Spirit, and Service Focus.

We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.