CCO Control Centre Assistant

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Client:

EMED Group

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3ec87580ec21

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

We have a fantastic opportunity for a CCO Control Centre Assistant to join our team in Staffordshire.

We are looking for enthusiastic, care-focused individuals who are organized and passionate about excellent customer service.

Benefits include:

• £11.44 per hour
• Full-time, permanent contract with set working hours – Mon to Fri 14:00-22:00. Please only apply if you can commit to these hours.
• Life Assurance – providing colleagues and their families financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP consultations and access to prescriptions.
• Second opinion medical support following diagnosis or during treatment pathways.
• Cash-plan benefits, including dental, optical, chiropody.
• Unlimited mental health and physiotherapy consultations.
• Access to legal advice on domestic issues, wills, probate, and personal injury.
• Financial guidance on retirement planning, tax savings, and state benefits.
• Long Service Recognition Scheme with increased annual leave after 5 years.
• Values-based Internal Recognition Scheme with financial rewards and annual recognition events.
• Refer a Friend recruitment incentive scheme.
• The EMED foundation supporting colleagues and local communities.
• Paid holiday entitlement, pension scheme, Blue Light Card, uniform, and Employee Assistance Programme.
• Annual flu vaccination campaigns.

Main Duties:

• Assist with all aspects of the Control Centre operations, including call handling for bookings, control, planning escalations, crew calls, and team management.
• Receive requests for patient transport and ambulance journey inquiries accurately and politely, ensuring compliance with procedures.
• Perform clerical duties such as checking booking lists, data entry, and completing forms/invoices.
• Support controlling and planning teams to dispatch operational crews efficiently, ensuring timely patient transport and meeting contractual targets.
• Maintain high service quality and performance standards.
• Handle telephone communications professionally, liaising with GPs, nursing homes, hospital clinics, and wards.
• Ensure smooth patient flow across control areas through effective communication and prompt problem resolution.

Successful candidates will have:

• Effective communication and interpersonal skills gained from customer or public interactions.
• Ability to work independently and solve problems.
• Good organizational skills.

This role is subject to regulatory pre-employment checks. You may need to provide detailed employment history, with HMRC records available via Government Gateway to assist in preparation.

Our Values:

• Collaborative – working as one team to meet the needs of patients, passengers, colleagues, and communities.
• Agile – listening, learning, and adapting to improve ourselves and our services.
• Reliable – fulfilling commitments with integrity and responsibility.
• Empowered – taking responsibility to deliver high-quality service.

About Us:

The merger of ERS Medical and E-Zec Medical has rebranded us as EMED Group, the largest Patient Transport and Care Partner to the NHS with over 2,500 colleagues across 50 depots. We aim to enhance health and wellbeing through transport services supporting patient care, mental health, and medical courier services.

EMED Group is committed to equal opportunities and fostering an inclusive, safe working environment for all.