CCaas Application Architect

Capture Intelligence; Greater London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player seeks a skilled Platform Architect to lead the implementation of Sprinklr solutions for enterprise clients. In this pivotal role, you will act as a trusted advisor, guiding clients through the complexities of digital transformation while ensuring the integration of best practices. Your expertise will help shape customer roadmaps and technical architectures, driving successful outcomes through strategic planning and governance. If you are passionate about technology consulting and thrive in a collaborative environment, this opportunity offers a chance to make a significant impact on client success and satisfaction.

Qualifications

• 8+ years in architect and consulting roles focusing on technology.
• Experience with Fortune 500 and SaaS/Cloud enterprise architecture.

Responsibilities

• Guide customers through solution design and manage technical implementations.
• Establish and manage technical governance processes.

Skills

Technology Consulting

Enterprise Architecture

Digital Transformation

Strategic Planning

Governance Frameworks

Data Management

Customer Experience Management

Integration Design

Telephony Systems

Cloud Architecture

Education

Relevant Certifications (Togaf, IT4IT, CCIE)

Bachelor's Degree in a Related Field

Tools

Sprinklr

SaaS Platforms

CRM Systems

CPaaS Platforms

Job description

London, United Kingdom | Posted on 02/06/2025

SAMY Consult, the consulting arm of SAMY Alliance, is looking for skilled professionals with deep expertise in Sprinklr to deliver exceptional customer experience management (CXM) solutions. This role requires not only hands-on project management but also strong commercial acumen to help expand our market.

Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance, and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.

What the job involves

The Platform Architect plays a key role in crafting and executing robust implementations for enterprise-grade clients, utilizing Sprinklr's suite of products and services.

This pivotal role involves suggesting optimal solutions based on specific requirements and adeptly articulating the trade-offs inherent in selecting one solution over another.

As a trusted advisor, the Platform Architect takes ownership of the end-to-end process, ensuring the seamless and successful implementation of Sprinklr solutions for clients.

The Platform Architect assumes a pivotal technical advisory role, tasked with assisting our clients in establishing a robust technical foundation within the Sprinklr Platform.

Their primary objective is to design solutions that propel desired business outcomes, spearheading the adoption and reinforcement of best practices encompassing instance strategy, technical governance, core data management, integrations, and the overall technical vitality of the platform.

In this highly consultative position, the Platform Architect abstains from direct configuration on the platform but rather guides Sprinklr consultants, partner consultants, and customer resources in the implementation of best practices.

Acting as a liaison between the customer and various stakeholders, including executives, platform owners, enterprise architects, and development teams, this role is integral throughout the sales, structuring, and implementation phases of solutions.

Demonstrating the ability to evolve into a trusted advisor for senior executives, the ideal candidate excels in facilitating the delivery of customer outcomes through strategic planning functions, including architecture design, business process design, technology road mapping, integration design, and advising on successful execution strategies such as governance frameworks and the management of large enterprise system deployments and integrations.

As a Platform Architect, you will be instrumental in establishing and nurturing strong relationships with technical and business leaders. Your primary responsibility is to comprehend the client's vision and integrate Sprinklr seamlessly into their digital transformation journey.

Leveraging your expertise, you will translate business objectives into actionable outcomes, creating comprehensive customer roadmaps and technical solution architectures.

Solution Design and Implementation:

1. Guide customers through a prescriptive solution design and manage technical implementation decision points.
2. Define solutions across the platform aligning with out-of-the-box capabilities.
3. Identify and design key integrations with 3rd party systems.
4. Support the sales effort through reviewing the solution design, implementation strategy, scope, level of effort, and refining estimates as necessary before approving SOWs.
5. Analyze and translate business information and technical requirements into comprehensive architectural blueprints.
6. Engage with customer enterprise architects to position Sprinklr as the digital transformation platform integrated with core systems.
7. Establish and manage technical governance processes.

Instance Health and Configuration:

1. Drive solid instance health by reviewing and guiding the remediation of configurations that do not align with Sprinklr best practices.
2. Collaborate with clients and Sprinklr teams to establish governance processes ensuring successful go-lives, end-user adoption, and ongoing support.

Thought Leadership and Advocacy:

1. Advocate and champion Sprinklr’s professional services best practices and industry use cases with clients.
2. Contribute to thought leadership through the development of methodologies and white papers on optimizing Sprinklr services, and co-delivery with partners for customer outcomes.

Requirements

Who you are

Preferred experience in technology consulting from Global System Integrator and/or SaaS/Cloud company architecting and deploying complex enterprise systems.

8+ years in architect and consulting roles, focusing on technology (Digital/SaaS/Enterprise Software).

Fortune 500, Telco/call Center Network/Infrastructure and SaaS/Cloud enterprise architect experience.

Previous roles in Enterprise Architecture with relevant certifications (Togaf, IT4IT, CCIE, etc.).

Architecture experience in telephony, network, database, core data design, security, integrations.

10+ years large program experience leading architecture and design.

Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps and requirements.

Expert level understanding of call center technology stack, communication platforms (CpaaS), Call Center platforms (CcaaS), workflow platforms, and customer experience management systems including CFM, CRM, and CSM.

Understanding of systems architecture and ability to design scalable performance-driven solutions.

Understanding of key design patterns and large data volume limitations and best practices.

The ideal candidate for this role will have attained a senior-level position, such as enterprise architect or principal consultant, and boast a successful track record in technology consulting, with a focus on technology strategy, governance, data, and solution design.

Understanding of data sharing and visibility considerations and how these play into platform architecture.

Familiarity with platform authentication patterns (SAML, SSO, OAuth).