CC 12hr FTC

THE BODY SHOP; Borough of Wyre; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading beauty brand is seeking a Consultant to support store management in driving sales. This role involves delivering exceptional customer service, engaging with customers to understand their needs, and offering expert product advice. Ideal candidates will be passionate about beauty and retail with strong interpersonal skills.

Qualifications

• Customer service experience is a plus.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support the store management team in driving sales and profit.
• Deliver exceptional customer service on the shop floor.
• Engage with customers to recommend suitable products.

Skills

Interpersonal skills

Communication

Listening skills

Passion for beauty and retail

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we are proud to be pioneering cruelty-free beauty and remain the original ethical beauty brand. We focus on empowering people and enriching our planet, staying true to our activist roots through iconic campaigns, vegetarian products, and standing up for what we believe in.

We are committed to generating positive economic, social, and environmental impact. Breaking the mould has always been part of our identity, and we seek someone who is not afraid to innovate and challenge norms.

Your role in a nutshell

Support the store management team in driving sales and profit by delivering exceptional customer service on the shop floor, while upholding the company's values and policies.

More about the role

Our extensive range of over 2,000 products allows us to cater to diverse customer preferences. Our team engages with customers daily, learning their needs and recommending products that make them feel good. Many products are made with natural ingredients sourced ethically via Community Trade programmes, helping communities build better lives.

As a Consultant, you will offer expert advice on our products and philosophy, learning about their origins and engaging proactively with customers to find suitable products for their lifestyles.

What we look for

• Strong interpersonal skills to build rapport with customers; customer service experience is a plus.
• Effective communication and listening skills.
• A genuine passion for beauty and retail.
• Open availability for evening, weekend, and holiday shifts.

Talent Drivers

Collaborative Skills

Personal Conduct

Commerciality

Purpose