CAU Booking Clerk (Medical Specialties)

Maidstone and Tunbridge Wells NHS Trust; Royal Tunbridge Wells; On-site; GBP 20,000 - 30,000; Full time

Job summary

Le Maidstone and Tunbridge Wells NHS Trust recherche un Booking Clerk pour rejoindre son équipe dynamique. Vous serez responsable de la planification des rendez-vous et de la gestion des listes d'attente, tout en fournissant un excellent service à la clientèle. Ce poste vous permettra de contribuer à un service de santé de qualité, au sein d'une équipe engagée et professionnelle.

Benefits

Au moins 27 jours de congés annuels

Adhésion au régime de retraite NHS

Carte Blue Light

Qualifications

• Expérience en service client ou service à la clientèle.
• Compétences en anglais écrites et parlées.
• Connaissance des listes d'attente et des rendez-vous.

Responsibilities

• Planifier et coordonner les cliniques d'ophtalmologie.
• Gérer les appels téléphoniques et les réservations.
• Assurer un service de qualité pour les patients.

Skills

Communication

Service Client

Organisation

Gestion du Temps

Education

Good standard of general education

NVQ 2 or equivalent experience

Tools

Allscripts

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Maidstone and Tunbridge Wells NHS Trust

Location:

Royal Tunbridge Wells, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

167494f4dc7a

Job Views:

Posted:

Expiry Date:

06.08.2025

col-wide

Job Description:

Job overview

An exciting opportunity has arisen for the role of Booking Clerk within our Specialist Medicine CAU. We have two positions available, one based at Maidstone Hospital, and the other at Tunbridge Wells Hospital.

We are looking for hard working, organised individuals, who have excellent interpersonal and communication skills, with the ability to prioritise workload and use initiative.

The role involves the booking of Outpatient appointments, answering telephone calls and monitoring waiting lists in line with Trust policy.

This is an exciting opportunity to work in this varied role.

The Specialist Medicine Team is a friendly hardworking group of staff that work as a team they are flexible and also work independently. If you think you have the necessary skills and experience and would like to join our team, this could be a suitable position for you.

You will need to have excellent communication skills especially working with the general public, as well as being dedicated to providing an efficient and effective service. You will be working closely with members of the Clinical Admin Unit in order to ensure patients are seen in a timely manner.

Main duties of the job

• Plan and coordinate outpatient clinics working in close liaison with your team.
• Ability to exercise initiative, have an independent judgement and decision making with situations arising.
• To facilitate in service improvement to streamline a patient's journey and to ensure that the Trust delivers a quality service and gold standard of patient care.
• You will be IT literate, able to meet deadlines and also have an attention to detail. Knowledge of Allscripts would be highly desirable but this is not essential, as training will be provided. You must be methodical and organised in your approach and thrive on the opportunity to make a genuine difference

Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme , with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below

Detailed job description and main responsibilities

We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Person specification

Qualifications

• Good standard of general education
• NVQ 2 or equivalent experience
• Good level of written & spoken English

Experience/Knowledge

• Customer service or customer care experience
• Experience dealing with the public over the phone
• Knowledge of Allscripts, ERS or similar systems / databases
• Knowledge of waiting lists, appointments or bookings
• Knowledge of Trust Access Policy
• Awareness of National Patient Access targets