Cats Protection

Love Charity Jobs; Greater London; On-site; GBP 40,000 - 49,000; Full time

Benefits offered by this job

Health benefits

26 days annual leave

Car allowance

Job summary

Cats Protection in East London, Kent and Suffolk seeks an Area Retail Manager to lead over 80 charity shops and volunteers. You will drive income, manage budgets, and ensure high shop standards and safety. A full UK driving licence and access to a vehicle are essential as you will travel within the region.

You will develop shop teams, optimise online and Gift Aid sales, and represent the charity's values while delivering excellent customer service and community access to our services.

Qualifications

• Experience of managing in a multi-site retail operation.
• Experience of managing employees, recruitment, engagement, retention, performance management and dealing with workplace issues
• Experience of setting and managing income and expenditure budgets
• Demonstrable experience of effective decision-making
• Experience of managing health and safety processes in a retail environment
• Full, valid UK driving license and access to own vehicle

Responsibilities

• Drive commercial performance across the Area by maximising income, controlling costs, and applying strong commercial judgement and creativity.
• Lead and develop shop teams (employees and volunteers) to deliver excellent retail performance, safe daily operations, and strong results across donated goods, new goods, online sales and Gift Aid.
• Act as a Cats Protection brand ambassador, role-modelling the charity's values while ensuring high-quality shop standards, people management, and effective Area-wide operations.

Skills

Multisite retail management

People management

Budget management

Decision making

Health & safety

UK driving license

Job description

Location: East covering London, Kent & Suffolk (successful candidate must be based within the region)

Work pattern: 35 hours per week, Monday to Friday with some working weekend

Salary: Up to £44,289.75 per annum + £3,600 car allowance

Contract: Permanent

We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Area Retail Manager:

Drive commercial performance across the Area by maximising income, controlling costs, and applying strong commercial judgement and creativity.

Lead and develop shop teams (employees and volunteers) to deliver excellent retail performance, safe daily operations, and strong results across donated goods, new goods, online sales and Gift Aid.

Act as a Cats Protection brand ambassador, role-modelling the charity's values while ensuring high-quality shop standards, people management, and effective Area-wide operations.

About the retail team:

Our retail operation consists of over 80 charity shops

Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we're looking for in our Area Retail Manager:

Experience of managing in a multi-site retail operation

Experience of managing employees, including recruitment, engagement, retention, performance management and dealing with workplace issues

Experience of setting and managing income and expenditure budget

Demonstrable experience of effective decision-making

Experience of managing health and safety processes and issues in a retail environment

Full, valid UK driving license and access to own vehicle

What we can offer you:

range of health benefits

26 days' annual leave plus bank holidays, increasing with length of service

Salary Finance, which empowers you to take control of your financial wellbeing

and much more, which you can learn about here