Catering Team Leader

Serco; Stirling, Larbert; On-site; GBP 27,000 - 30,000; Full time

Job summary

Join a forward-thinking company dedicated to providing essential public services. In this role, you will lead the Patient Catering Department, ensuring the highest standards of service and safety. Your responsibilities will include managing staff, overseeing food safety compliance, and supporting a diverse team. This position offers a unique opportunity to make a positive impact in a supportive environment that values inclusion and personal development. With a commitment to employee wellbeing and professional growth, this role is perfect for those passionate about making a difference in public service.

Benefits

Up to 6% contributory pension scheme

25 days annual leave plus bank holidays

Employee Assistance Programme

Health and wellbeing plans

Discounts on cinema and leisure activities

Professional development opportunities

Supportive team culture

Qualifications

• Experience in customer care and food safety management.
• Knowledge of allergens and HACCP systems is essential.

Responsibilities

• Oversee daily operations of the Patient Catering Department.
• Ensure compliance with food safety and allergen management standards.

Skills

Customer care

Knowledge of working with chemicals

Allergen Management

HACCP knowledge

Job description

Select how often (in days) to receive an alert:

Full time – 35 hours per week, 5 days out of 7, day shift 0630 – 1330 hours & 1330 -2000 hours. Required to work 1 weekend in 3.

Salary - £27,299.27 - £29,465.69 (pro rata) depending on experience plus shift enhancement for weekend work, plus Serco benefits.

Main Purpose:

• Responsible for the day-to-day operation of the Patient Catering Department.
• Ensuring that all tasks completed by catering assistants are done so in a safe and hygienic manner.
• Full compliance with SERCO's Business Unit Food Safety Management System ensuring it is always adhered to.
• Maintaining the highest standards, quality of service to all patients/visitors and staff.
• Training – in community wards on systems – Synbiotix Food Ordering System, Patient Catering Satisfaction Survey.
• To ensure the department is well managed, and staff are encouraged to work unsupervised should they need to.
• Ensure all areas of compliance for Allergen Management/Food Safety are strictly followed.
• Working closely with Customer Support Housekeepers/team leaders regarding food orders and patients’ needs for any special dietary requirements.
• Responsible for welfare calls to team members off absence and manage any issues.
• Responsible for welfare meetings and follow-up calls to give support to all team members off absence and report to Patient Catering Manager any issues that might be developing.

Main Accountabilities:

• Delegation of duties for the department to run effectively.
• Ensure H & S guidelines are always followed.
• Encourage and support staff with personal development plans.
• Be responsible for own team within the department ensuring all training, holiday entitlement and any mycatchups are kept up to date.
• Manpower planning.
• Working within budget constraints.
• Supporting other areas within the department.
• Ensuring handover diary is completed daily for effective communication within the department.
• Ensuring that regular contact is kept with Absence Management, calls are done and RTW interviews are done for everyone.
• Welfare meetings.
• Progression and development of staff is a key focus.
• Visit the community wards – offer training and support.

What you will need for the role:

• Customer care.
• Knowledge of working with chemicals for cleaning / COSHH awareness.
• Numerous awareness.
• Extensive knowledge of Allergens and Allergen Management.
• Extensive knowledge of HACCP and its purpose and systems.

What we offer:

• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco:
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply:
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaders and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.