Catering Team Leader

Catering Team Leader

Forth Valley Royal Hospital, Larbert, FK5 4EB

Full time - 35 hours per week, 5 days out of 7, day shift 0630 - 1330 hours & 1330 - 2000 hours. Required to work 1 weekend in 3.

Salary - £27,299.27 - £29,465.69 (pro rata) depending on experience plus shift enhancement for weekend work, plus Serco benefits.

Main Purpose:

• Responsible for the day-to-day operation of the Patient Catering Department.
• Ensuring that all tasks completed by catering assistants are done so in a safe and hygienic manner.
• Full compliance with SERCO's Business Unit Food Safety Management System ensuring it is always adhered to.
• Maintaining the highest standards, quality of service to all patients/visitors and staff.
• Training in community wards on systems - Synbiotix Food Ordering System, Patient Catering Satisfaction Survey.
• To ensure the department is well managed, and staff are encouraged to work unsupervised should they need to.
• Ensure all areas of compliance for Allergen Management/Food Safety are strictly followed.
• Working closely with Customer Support Housekeepers/team leaders regarding food orders and patients' needs for any special dietary requirements.
• Responsible for welfare calls to team members off absence and manage any issues.
• Responsible for welfare meetings and follow-up calls to give support to all team members off absence and report to Patient Catering Manager any issues that might be developing.

Main Accountabilities:

• Delegation of duties for the department to run effectively.
• Ensure H & S guidelines are always followed.
• Encourage and support staff with personal development plans.
• Be responsible for own team within the department ensuring all training, holiday entitlement, and any mycatchups are kept up to date.
• Manpower planning.
• Working within budget constraints.
• Supporting other areas within the department.
• Ensuring handover diary is completed daily for effective communication within the department.
• Ensuring that regular contact is kept with Absence Management, calls are done and RTW interviews are done for everyone.
• Welfare meetings.
• Progression and development of staff is a key focus.
• Visit the community wards - offer training and support.

What you will need for the role:

• Intermediate Food Hygiene Certification.
• Good communication skills.
• Customer care.
• Knowledge of working with chemicals for cleaning / COSHH awareness.
• Numerous awareness.
• Extensive knowledge of Allergens and Allergen Management.
• Extensive knowledge of HACCP and its purpose and systems.

What we offer:

• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, Merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.