Catering Supervisor

Silverstone Medical Services

Silverstone

On-site

GBP 20,000 - 27,000

Full time

32 hours ago

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Job summary

Silverstone is seeking a Catering Supervisor to oversee front of house staff and uphold excellent customer service in our on-site catering venues at Silverstone. You will supervise operations, ensure cleanliness, manage stock and assist customers with queries.

With a focus on food safety and presentation, you will work with managers to maintain high standards, support cash handling, and help drive sales targets while ensuring compliance with H&S and HACCP guidelines.

Qualifications

Excellent customer service and client awareness at all times.
Confident communicator with professional presentation.
Ability to cope under pressure in a busy environment.
Full clean UK driving licence is desirable.
Knowledge of food handling with COSHH/HACCP is advantageous.

Responsibilities

Supervise FOH staff in the operational running of a catering area.
Ensure catering areas are clean and tidy before, during and after shifts.
Rotate stock to reduce wastage and assist with display to drive sales.
Assist customers with queries in a professional, courteous manner.
Ensure food safety documents are completed and filed properly.
Pass necessary documentation to the Duty Manager at close.

Skills

Customer service

Communication skills

Professional appearance

Work under pressure

Driving licence

Job description

To supervise members of operational front of house (FOH) staff within the catering department in delivering excellent customer service and standards.
To ensure the effective and efficient supervision of all our retail catering areas in accordance with the Duty or Senior Manager’s brief, company policies and procedures. Assist the Managers and in procedures and site wide policies ensuring they are kept up to date with current practice and standards.
Through your best endeavours, actions and attitude implement the highest standards of customer service.
Department Catering Employment Type Permanent - Full Time Location Silverstone Workplace type Onsite
Key Responsibilities

Ensure catering areas are clean and tidy before, during and after each shift.
Ensure all stock is in date and rotated appropriately to reduce wastage.
Set and derig catering areas in preparation for operational days.
Supervise FOH staff in the operational running of a catering area on any given day.
Ensure high standards of service are maintained at all times.
Ensure that all food is served and presented in accordance with company standards.
To assist customers with queries in a professional, courteous and friendly manner.
Ensure all food safety documents are completed and filed accurately.
Ensure any necessary documentation is passed onto the Duty Manager upon closing.

Team Standards & Responsibilities

To adhere to rules and best practice of Hygiene, Health and Safety at all times to ensure full compliance with all relevant current legislation.
To maintain a clean and tidy workplace at all times in compliance with current Food Safety Laws.
Work with the Catering Managers to build a culture of teamwork with chefs and FOH personnel, ensuring that all catering areas run smoothly.
Promote excellent customer service.
Participate in staff training as required.
Be willing to assist with other areas of the catering operation when required.
Follow cash handling procedures accurately and as instructed by management.
Help the team to achieve sales targets.
Ensure the point of sale products are optimally displayed to drive sales.

Key Relationships

Catering Supervisors and Managers, Kitchen Staff, Event Managers, Customers and relevant SCL departments.

Skills, Knowledge and Expertise

Excellent customer and client awareness at all times.
Confident individual with good communication skills.
The highest standard of personal presentation.
Ability to cope under pressure in a busy and face paced environment.
Full clean UK driving licence.
Knowledge of and qualifications relating to food handling, COSHH and HACCP is desirable.
Flexible approach to working hours.
Good communication skills.

Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

SUSTAINABILITY

We don’t just look after our team and our fans. We want to look after our world too. We're committed in our responsibility to reach our zero-carbon goal. So, we've adopted greener methods within our workplace, donated more than 20 tonnes of surplus food, and installed over 2,700 solar panels which generates 13% of our venue’s power - with all other energy from 100% renewable sources. Our dedication has earned us Three Star FIA Environmental Accreditation, but this is just the start.

About Silverstone

We’re Silverstone, the UK’s leading motorsport venue for over 60 years. You probably know us as the hosts of world‑class events, such as the Formula 1 British Grand Prix, MotoGP™ and Silverstone Festival.
As a true, one‑of‑a‑kind destination, we make people feel the thrill on and beyond the track. From unforgettable business experiences at our International Conference & Exhibition Centre, to unique getaways and iconic trackside views at Escapade - we work hard to ensure each and every one of our visitors can see our personality, touch our legacy and hear our heartbeat around every single corner. And we want you to be a part of it.

Our Hiring Process

Stage 7

Background Check

Stage 8

Hired

Stage 1

Applied

Stage 2

Recruitment Team Review

Stage 3

Hiring Manager Review

Stage 4