Catering Strategy and Project Development Manager - Tottenham Hotspur Stadium

Compass Group; London; On-site; GBP 65,000; Full time

Job summary

An established industry player is seeking a dynamic Catering Strategy and Project Development Manager to enhance the guest experience at a prestigious stadium. This pivotal role involves overseeing catering projects, collaborating with various stakeholders, and ensuring high-quality service delivery. The ideal candidate will possess exemplary communication skills, a passion for food and hospitality, and a strong understanding of project management. Join a vibrant team dedicated to innovation and sustainability, and contribute to creating legendary experiences that delight customers while promoting environmental responsibility.

Benefits

Healthcare benefits

Free annual healthcare check

Entertainment discounts

Health & Wellbeing discounts

Travel discounts

Shopping discounts

Meals on duty

Pension scheme

Employee Assistance Programme

23 days + BH's

Qualifications

• Minimum 2-3 years' experience in a similar or key supporting role.
• Project Management qualification ideal.

Responsibilities

• Oversee planning and execution of catering projects within the stadium.
• Collaborate with teams to identify innovative catering solutions.

Skills

Project Management

Communication Skills

Stakeholder Engagement

Financial Oversight

Strategic Development

Sustainability Knowledge

Education

Project Management Qualification

Experience in Large Venue Operations

Job description

Catering Strategy and Project Development Manager - Tottenham Hotspur Stadium

• £65,000 Basic
• Medicash - Healthcare benefits, including dental, optical, and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodafone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and an additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during the first year back
• Competitive and supportive family benefits
• Day off for baby's 1st birthday
• Holiday purchase scheme
• Ongoing training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Overview:

We are seeking an experienced and dynamic Head of Projects and Development to join our team, based at the prestigious Tottenham Hotspur Stadium. This role will be pivotal in driving the continuous evolution of our catering offerings to support revenue increases, profitability, and maintain our position as best in class. The candidate will work closely with both the catering team and our client, Tottenham Hotspur, to deliver innovative and high-quality services.

In addition, it requires an excellent communicator at all levels, and the ability to work at pace on multiple projects without compromising quality or compliance. This role is also required to develop strong working relationships within the team as well as with all key stakeholders; both internally and externally.

A passion for detailed planning is a key role in delivering our vision of the ultimate guest experience.

Role Purpose

You will be responsible for the key areas below (amongst other general responsibilities):

1. Project Management: Oversee the planning, execution, and completion of all catering-related projects within the stadium, ensuring they are delivered on time, within scope, and within budget. This includes coordinating with suppliers, contractors, and other stakeholders.
2. Strategic Development: Collaborate with both the Catering team and Tottenham Hotspur to identify and implement innovative catering solutions that enhance the customer experience, drive sales, and improve profitability. Conduct market research and analyse trends to stay ahead of the competition.
3. Stakeholder Engagement: Act as the primary liaison between Levy and Tottenham Hotspur, ensuring alignment of goals and effective communication across all levels of the organisation. Regularly report on project progress and outcomes to senior management and the client.
4. Financial Oversight: Monitor and manage project budgets, financial performance, and return on investment, ensuring all projects contribute to the overall financial health of the catering operations. Prepare financial reports and forecasts for review by senior management.
5. Quality Assurance: Ensure all catering services meet the highest standards of quality, safety, and customer satisfaction. Implement and maintain quality control processes and procedures to ensure consistency and reliability in service delivery.
6. Compliance: Ensure all projects adhere to relevant regulations, standards, and best practices in the catering and hospitality industry. Stay informed about changes in legislation and industry standards and update practices accordingly.
7. Sustainability: Passionate about climate actions and sustainability. Ensuring that we are operating in accordance with our Net Zero goals supporting with innovative new ideas, and opportunities to reduce our carbon footprint.

Person Specification:

• Exemplary communication skills and ability to liaise with all levels of employees
• Able to self-manage and self-discipline
• Minimum 2-3 years' experience in a similar or key supporting role
• Have experience in large venue operations and understanding on commercial outputs
• Passionate about Stadia, Arena, and ConFex operations
• Passionate about food, beverage, and consumer experience
• Knowledgeable about industry trends, innovation, and keen eye for design
• Be comfortable working under pressure, handling multiple tasks, and prioritising as needed.
• Have excellent written and verbal skills with high standards of grammar, punctuation, and spelling.
• Structured and approachable man management skills
• Be a self-starter, highly organised, and comfortable working both autonomously and within teams.
• Be a person who enjoys collaborating with colleagues and can build and maintain strong relationships across a diverse range of stakeholders.
• Project Management qualification ideal