Catering Sales and Customer Success Manager

bread&truffle; London, City of Edinburgh; On-site; GBP 125,000 - 150,000; Part time

Job description

At Bread&Truffle, we serve crave-worthy Italian focaccia, made fresh every day with 16-hour fermented dough and the finest ingredients from Italy. As we grow our catering operations, we’re looking for a wizard — not just any wizard — but someone who thrives at the intersection of sales, service, and making things happen.

What You'll Do

You’ll be the magical thread between our catering clients and our operations team, making sure every order runs smoothly, and every client feels like they’re our only one.

Responsibilities

1. Own the entire catering sales pipeline: respond to inquiries, follow up with leads, close deals.
2. Build and maintain strong relationships with corporate clients and office managers.
3. Handle day-to-day customer service for catering orders.
4. Upsell and cross-sell products to increase order value and repeat business.
5. Coordinate with operations to ensure flawless execution of every order.
6. Track and report performance, client feedback, and opportunities for improvement.
7. Be proactive — suggest new strategies, spot opportunities, make clients smile.

What We’re Looking For

1. Experience in sales, account management, hospitality, or customer service.
2. Highly organised and responsive — you don’t let balls drop.
3. Warm, clear communicator — both written and verbal.
4. Problem-solver with a “make it happen” attitude.
5. Bonus if you’ve worked in food, events, or catering.
6. You genuinely care about people and love good food.

Why Join Us?

1. A growing brand with big dreams (and very good focaccia).
2. A dynamic, supportive team that values initiative and creativity.
3. Room to grow into more senior roles as the business expands.
4. You’ll help shape how Bread&Truffle shows up in the world of corporate catering.

Benefits

1. Base hourly wage of £12.44 + uncapped commission on sales.
2. Flexible part-time hours (ideal for work-life balance or supplementary income).
3. Opportunities for growth into a full-time role or senior position.
4. Fun, supportive team environment with a passion for great food and service.

Experience: Required
Employment: Part-time
Salary: up to £12.22 hourly
Benefits: Commissions
Starting time: Immediate start!

About Bread&Truffle:
We founded Bread&Truffle in 2020 with the mission to create a new sandwich culture. We're all about pushing the limits of what a sandwich can be. To achieve an ambitious mission, we need a great team!