Catering Matchday Restaurant Manager

Norwich City Football Club; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking Restaurant Managers for matchdays, offering a unique opportunity to provide exceptional service in a vibrant environment. This role requires strong leadership and organizational skills to manage a team and ensure top-notch customer experiences. With competitive pay and the chance to work at exciting events, this position is perfect for those passionate about hospitality and eager to thrive in a fast-paced setting. Join a dedicated team and be part of the thrilling atmosphere on matchdays!

Benefits

20% discount in all Club shops

Unique working environment

Opportunity to work non-matchday events

Qualifications

• Experience in hospitality management is essential.
• Strong people management and organizational skills are required.

Responsibilities

• Welcoming and serving customers in a formal dining environment.
• Managing a team of up to 25 waiting and bar staff.

Skills

Hospitality Management

People Management

Customer Service

Organizational Skills

Communication Skills

Education

Experience in Restaurant Management

Job description

Norwich City Football Club is looking to recruit Restaurant Managers for first team matchdays.

If you would like the opportunity of providing excellent service and meeting new people come and join our winning team.

Experience in hospitality management is essential.

Our matchdays are typically on Saturdays with some weekday evening and Sunday matches.

A typical shift is 8 - 10 hours depending on the game and restaurant. This is a casual, hourly paid position.

In our corporate restaurants and bars, you will be responsible for:

• Welcoming and serving our customers in a formal dining environment.
• Efficiently managing a team of up to 25 waiting and bar staff providing exceptional customer service to our Carrow Road brand standard.
• Overseeing the team to deliver service within strict timeframes.
• Engaging with customers and following up on feedback.
• Excellent knowledge of the food and drinks menu.
• Maintaining the presentation of the restaurant throughout the day.
• Ensuring food hygiene standards are always achieved.
• A thorough knowledge of any allergens contained in the menu, working with chefs to ensure customer dietary requirements are adhered to.
• Ensuring accuracy of order taking, food delivery and clearing.
• Speed of service and drinks delivery from our corporate bars.
• Ensuring your restaurant and bar is cleaned to the highest standard.

You will have:

• Strong people management and organisational skills.

• Experience in the management of restaurants or other relevant experience.
• The ability to motivate and lead by example, performance management and the mentoring of new team members.
• A resilient, calm and confident approach to working in a fast-paced environment.
• The commitment and enthusiasm to drive results.
• A can-do positive attitude with the ability to lead as well as being a hands-on team player.
• Excellent communication and interpersonal skills.

• Pride in your appearance and that of your team as ambassadors for Norwich City Football Club.

What you will get in return:

• Competitive rates of pay.
• A unique working environment.
• 20% discount in all Club shops.
• The opportunity to work non matchday events.

If you would like to soak up the atmosphere and buzz of a first team matchday please apply.

Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.