Catering Manager

JR United Kingdom; Woking; On-site; GBP 37,000; Full time

Job summary

A leading workplace catering company is seeking a passionate Catering Manager to oversee operations at a prestigious site. Responsibilities include ensuring high standards in food and service, managing finances and relationships, and leading a dedicated team. The role emphasizes customer satisfaction and utilizes fresh, seasonal ingredients to enhance daily offerings. Competitive salary and a range of benefits are included.

Benefits

Private medical insurance

Eye care

Wellbeing programs

Family-friendly support

Regular social events

Professional subscriptions

Recognition schemes

Long service awards

Discount vouchers for high street stores

Personal Development and Training opportunities

Qualifications

• Strong chef background in catering and customer service.

Responsibilities

• Ensure client expectations for food and service are met and aligned with the brand.
• Manage financial targets and ensure quality control.
• Lead and develop the FOH team, providing training and appraisals.

Job description

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At Gather & Gather, we are known as one of the UK & Ireland's most distinctive workplace catering experts. We are passionate about great food and coffee, putting our employees and customers at the heart of everything we do. We are currently recruiting for a Catering Manager to work at a prestigious workplace site in Bristol.

Location: BS1 5LF

Rate of pay: £36,500 per annum

Working pattern: 40 hours per week, 7am - 3.30pm, Monday - Friday

About The Role:

Our QSD concept aims to bring the High Street feel into the workplace with fresh, daily meals that are nutritious, well-balanced, and suitable for a fast-paced work environment. Gather & Gather also offers weekly hot counter “Pop Ups” including dishes from our Pizza station, along with fresh baked goods and daily office hospitality menus.

As our Catering Manager, you will have a strong chef background combined with a passion for FOH customer service. You will be hands-on, leading from the front, driving standards and customer experience. You will ensure your Head Chef and team use the freshest, seasonal ingredients to create daily menus. You will oversee coffee quality, baked goods, retail displays, and ensure customer satisfaction is central to all activities. You will demonstrate strong coaching skills to develop your team and build solid client and customer relationships to support business growth. Additionally, you will oversee financials to meet business targets and budgets.

Key responsibilities:

Food and Service Development

• Ensure client expectations for food and service are consistently met and aligned with the CH&CO brand.
• Set clear standards for staff regarding food and service quality.
• Regularly review service and food offerings, providing feedback and implementing necessary improvements.

Relationship Management

• Be the primary contact for client comments and concerns, taking appropriate actions.
• Actively gather and use customer feedback to enhance the offering.

Finance

• Achieve financial targets in line with the client agreement and budget.
• Address any shortfalls with strategic actions promptly.
• Maximize income through effective purchasing, marketing, and revenue/waste control.

Managing/Developing a Team

• Provide performance management and appraisals for FOH staff and the Head Chef.
• Ensure comprehensive induction, training, and ongoing development for all FOH staff.
• Identify training needs and collaborate with relevant teams to meet these needs.

Health & Safety

• Stay updated on COSHH and HACCP procedures and practices.

Most importantly, take pride in your work and enjoy what you do!

What's in it for you?

Working with Gather & Gather offers numerous benefits! We value our people, and have developed a range of benefits and development opportunities:

• Personal Development and Training opportunities
• Private medical insurance
• Eye care
• Wellbeing programs, including Employee Assistance Program and salary finance
• Family-friendly support
• Regular social events and leadership communication
• Professional subscriptions
• Recognition schemes and awards
• Long service awards
• Discount vouchers for high street stores