Catering Manager

JR United Kingdom; Lincoln; On-site; GBP 37,000; Full time

Job summary

A leading catering company in the UK is seeking a Catering Manager to enhance workplace dining experiences. The role involves managing food quality, customer relationships, and team development. You will lead from the front, ensuring the highest standards in a fast-paced environment while driving financial success.

Benefits

Personal development and training opportunities

Private medical insurance

Eye care

Employee Assistance Programme

Family-friendly support

Regular social events

Professional subscriptions

Recognition schemes and awards

Long service awards

Discount vouchers for high street brands

Qualifications

• Proven experience as a Catering Manager or similar role.
• Strong chef background with a passion for customer service.
• Ability to manage finances and customer relationships.

Responsibilities

• Lead catering services and ensure standards of food quality.
• Manage relationships with clients and address their feedback.
• Oversee team development and performance management.

Skills

Customer Service

Team Leadership

Food Quality Management

Financial Oversight

Education

Culinary Degree or Equivalent

Job description

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At Gather & Gather, we are known as one of the UK & Ireland's most distinctive workplace catering experts. We are passionate about great food and coffee, and putting our employees and customers at the heart of everything we do. We are currently recruiting for a Catering Manager at a prestigious workplace site in Bristol.

Location: BS1 5LF

Rate of pay: £36,500 per annum

Working pattern: 40 hours per week, 7am - 3.30pm Monday - Friday

About The Role:

Our QSD concept aims to bring the High Street feel into the workplace with fresh daily meals that are nutritional, well-balanced, and enjoyed in a fast-paced environment. Gather & Gather also offers weekly hot counter “Pop Ups” with dishes from our Pizza station, along with baked goods and daily office hospitality menus.

As our Catering Manager, you should have a strong chef background combined with a passion for FOH customer service. You will be hands-on, leading from the front, driving standards & customer experience. Ensuring your Head Chef and team use the freshest, seasonal ingredients to create daily menus. You will ensure every cup of coffee is extracted perfectly, baked goods and displays are presented to the highest standard, and customers are at the center of everything. You will demonstrate strong coaching skills to develop your team, build client & customer relationships, and oversee financials to meet business targets and budgets.

Key responsibilities:

Food and Service Development

• Ensure client expectations of food and service are consistently met and aligned with the CH&CO brand.
• Set clear standards for staff regarding food and service quality.
• Review and improve service and food offerings regularly, providing feedback and implementing changes as needed.

Relationship Management

• Act as the first point of contact for client comments and concerns, taking appropriate action.
• Gather and utilize customer feedback to enhance the offering.

Finance

• Achieve financial targets in line with the client and budget.
• Identify and implement strategies to address shortfalls.
• Maximize income through effective purchasing, marketing, and revenue/waste management.

Managing/Developing a Team

• Conduct performance management and appraisals for FOH staff and the Head Chef.
• Provide induction, skills training, and ongoing development to ensure service quality.
• Identify training needs and coordinate with CH&CO to meet them.

Health & Safety

• Stay updated with COSHH and HACCP procedures.

Most importantly, take pride in your work and enjoy what you do!

What's in it for you?

Working with Gather & Gather offers many benefits, including:

• Personal development and training opportunities
• Private medical insurance
• Eye care
• A comprehensive wellbeing strategy, including Employee Assistance Programme and salary finance
• Family-friendly support
• Regular social events and engagement with leadership
• Professional subscriptions
• Recognition schemes and awards
• Long service awards
• Discount vouchers for high street brands