Catering Manager

ISS; Bradley Stoke; On-site; GBP 28,000 - 42,000; Full time

Job summary

ISS is seeking a Catering Manager to lead a busy café operation at Horizon House, Bristol. You will be responsible for day-to-day management, hands-on food preparation, and delivering high standards of service. The role requires managing a small team, menus, stock, costs, and client relationships while ensuring food safety and health and safety compliance.

The position offers autonomy and a focus on fresh food, great coffee, and exceptional customer service within a government contract setting.

Qualifications

• Previous contract catering experience is essential.
• Experience managing a catering or café operation.
• Strong food preparation and kitchen management skills.
• Experience leading and motivating teams.
• Excellent customer service and communication skills.
• Good commercial awareness and budget management experience.
• Level 3 Food Safety qualification (or willingness to obtain).
• A professional, organised and proactive approach to work.

Responsibilities

• Managing all aspects of the catering operation.
• Leading, motivating and developing a small team.
• Planning menus and ordering stock.
• Delivering excellent customer service and building strong client relationships.
• Managing budgets, food costs and profitability.
• Ensuring compliance with food safety and health and safety procedures.
• Driving innovation and introducing new ideas to enhance the customer experience.
• Monitoring food waste and operational performance.
• Maintaining high standards of cleanliness and presentation.

Skills

Contract catering

Café operation management

Team leadership

Customer service

Budget management

Food safety Level 3

Communication skills

Proactive approach

Job description

Catering Manager

Contract: Government

Location: Bristol, BS1 5TL

Hours of work: 40

Contract Type: Permanent

Are you an experienced catering professional looking for a role that offers work-life balance, autonomy, and the opportunity to lead your own catering operation? We're looking for a Catering Manager to lead a busy café operation at Horizon House in Bristol. This is a fantastic opportunity to join ISS and manage a high-quality foodservice offer focused on fresh food, great coffee, and exceptional customer service.

Job Description

As Catering Manager, you will take full responsibility for the day-to-day running of the catering operation, leading a small team while remaining hands‑on in food preparation and service. You'll ensure high standards across food quality, customer experience, financial performance, health and safety, and team engagement.

Key Responsibilities

• Managing all aspects of the catering operation
• Leading, motivating and developing a small team
• Planning menus and ordering stock
• Delivering excellent customer service and building strong client relationships
• Managing budgets, food costs and profitability
• Ensuring compliance with food safety, health & safety and company procedures
• Driving innovation and introducing new ideas to enhance the customer experience
• Monitoring food waste and operational performance
• Maintaining high standards of cleanliness and presentation throughout the operation

Professional and Personal Competencies/Qualifications

• Previous contract catering experience is essential
• Experience managing a catering or café operation
• Strong food preparation and kitchen management skills
• Experience leading and motivating teams
• Excellent customer service and communication skills
• Good commercial awareness and budget management experience
• Level 3 Food Safety qualification (or willingness to obtain)
• A professional, organised and proactive approach to work

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.