Catering Duty Manager

Colchester United; Colchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

Colchester United is seeking a dedicated Catering Duty Manager to lead our match-day and event catering teams across kiosks and public bars. You will drive the seamless operation of the catering department, ensuring top-notch service, profitable turnover, and strict health and safety adherence.

Key duties include prepping kiosks, supervising staff, managing stock and costs, coordinating event setups, and gathering guest feedback for continuous improvement.

Qualifications

• Proven experience leading and motivating catering teams.
• Flexible with shift patterns, including longer shifts at short notice.
• Punctual and well-presented.
• Strong focus on customer service and cost efficiency.
• Good understanding of health and safety practices.

Responsibilities

• Prep stadium kiosks for match day service with Head of Catering.
• Supervise and motivate a team to meet targets.
• Manage staffing levels and optimise efficiency.
• Ensure catering areas are stocked and minimise stock wastage.
• Oversee stock control and cost management during events.
• Maintain high standards of cleanliness and health and safety.
• Occasionally act as key holder for opening/closing procedures.
• Gather customer feedback to drive continuous improvement.

Skills

Team leadership

Staff management

Cost control

Health and safety

Customer service

Job description

Are you ready to be part of and lead a dynamic catering team to new heights? As our Catering Duty Manager, you will play a pivotal role in ensuring the seamless operation of our catering department. Your main focus will be ensuring top-notch service in the club kiosks and public bars during match days and events.

Key Responsibilities:

• Work closely with the Head of Catering and Duty Managers to prep stadium kiosks for match day service.
• Supervise and manage a team of talented colleagues, inspiring them to achieve outstanding results and meet key targets.
• Monitor and manage staffing levels for each function or match, optimising efficiency and maintaining cost-effectiveness.
• Ensure all catering areas are well-stocked before matches and events to maximise sales.
• Minimise stock wastage through effective ordering and allocation.
• Showcase your versatility by working in various front-of-house areas, supporting the team wherever needed to ensure efficiency and productivity.
• Coordinate setup for the next event/match, keeping costs low.
• Gather valuable feedback from customers after each function and collaborate with relevant departments to drive continuous improvement in our catering business.
• Manage and address any performance issues or shortcomings of front-of-house staff in collaboration with the Head of Catering, promoting a positive and professional work environment.
• Take responsibility for stock management during matches and events, adhering to established procedures and ensuring accuracy and accountability.
• Maintain clean and compliant catering areas, upholding our strict Health and Safety standards.
• As a trusted key holder, oversee stadium opening and closing procedures, occasionally working independently.

Personal Specification:

• Proven experience in successfully leading, managing, and motivating teams.
• Flexibility is key – be prepared to adapt to varying shift patterns based on the needs of our catering business, including the ability to work longer shifts at short notice.
• Punctuality and impeccable personal presentation are essential.
• Passionate about delivering outstanding customer service and creating memorable experiences.
• Mindful of cost control measures and resource optimisation.
• Strong awareness of Health and Safety practices.
• Excellent communication skills to foster positive relationships with colleagues and customers.
• Exemplify the values of Colchester United Catering Department and serve as an ambassador for our brand.

Join our team as a Duty Manager and contribute to creating memorable experiences for our guests while leading a talented team in a vibrant environment!

Hours of Work:40 hours per week
Salary:

£28k